Nordic Field Service Representative
2 months ago
We are seeking a highly skilled and experienced Mako Robotic Devices Service Specialist to join our team. The successful candidate will be responsible for providing on-site technical support and performing customer support tasks for Mako robotic devices.
Key Responsibilities:
- Providing on-site technical support and performing customer support tasks.
- Delivering, installing, repairing, maintaining, and testing Mako robotic devices.
- Resolving operational issues in the field.
- Identifying any issues and performing troubleshooting procedures.
- Determining customer needs and offering recommendations.
- Collaborating with colleagues and sharing information to ensure first-rate customer support.
- Managing work progress and ensuring adherence to schedules.
- Tracking and documenting work progress and completing service reports.
- Developing and maintaining strong customer relationships.
Education and Experience:
- Bachelor's degree in Engineering discipline, or an equivalent combination of education and experience.
- Minimum 4 years of experience in this type of role.
Skills and Abilities:
- Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
- Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment preferred.
- Proven track record of working independently, making critical decisions with very limited direction.
- Multiple project and time management skills.
- Working knowledge of Windows operating systems and Office applications required.
- Great critical thinking and problem-solving skills.
- Good teamwork, time management, and interpersonal skills.
- Language: fluent in English is a must.
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