Senior Product Support Lead: Copenhagen, Denmark
1 month ago
Senior Product Support Lead
We are seeking a highly skilled Senior Product Support Lead to join our Customer Success team. As a key member of our team, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and exceeded. You will work closely with our Product and Tech teams to implement scalable processes and ensure a close and efficient daily dialogue.
Key Responsibilities:
- Provide top-notch customer support to our clients
- Lead by example, providing regular feedback and supporting the team's career development
- Handle complex technical issues and act as a liaison point with other internal stakeholders
- Implement scalable processes with the team and ensure a close and efficient daily dialogue with our Product and Tech teams
Requirements:
- 3+ years of previous customer service experience from a similar position
- Proven experience as a Team Lead or in a leadership role
- Excellent communication skills, capable of building strong relationships with customers and across multiple internal departments
- Natural flair for IT and willingness to learn new systems
- Knowledge of best practice Customer support tech systems
Why Connected Cars:
- The opportunity to be part of an industry-leading company with a global reach
- A collaborative and innovative work environment that encourages growth and creativity
- Competitive salary and a attractive pension scheme
- Extensive employee discounts schemes on cars, repairs, etc. for yourself and your family
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