Senior Customer Partnership Director

2 months ago

Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

About the Role

We are seeking a highly skilled and experienced Senior Customer Partnership Director to lead our Customer Business Unit (CBU) team. As a key member of our leadership team, you will be responsible for driving the overall strategy and direction of our customer partnerships, ensuring we deliver exceptional customer experiences and achieve our business objectives.

Key Responsibilities

  • Develop and execute a comprehensive customer partnership strategy, aligned with our business goals and objectives.
  • Lead a cross-functional team of customer-facing professionals, providing guidance and support to ensure seamless delivery of customer services.
  • Build and maintain strong relationships with key customers, understanding their needs and expectations, and identifying opportunities to drive growth and revenue.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance customer satisfaction.

About You

We are looking for a seasoned professional with a proven track record of success in customer-facing roles, preferably in the telecoms or IT industry. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Your experience in program management, customer relationship management, and team leadership will be highly valued.

Requirements

  • Minimum 5 years of experience in customer-facing roles, preferably in the telecoms or IT industry.
  • Proven track record of success in customer relationship management, program management, and team leadership.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze customer feedback and identify areas for improvement.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer

As a Senior Customer Partnership Director at Orange Business Services, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in customer partnerships. You will be rewarded with a competitive salary and benefits package, as well as opportunities for professional growth and development.

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