Senior Product Support Lead: Copenhagen, Denmark
1 month ago
About the Role
We are seeking a highly skilled and experienced Senior Product Support Lead to join our Customer Success team at Connected Cars A/S. As a Senior Product Support Lead, you will be responsible for providing daily product support to hundreds of workshops and around 250 fleets, handling complex technical issues, and acting as a liaison point with other internal stakeholders to ensure customer issues are resolved within a timely manner.
About the Team
Our Customer Success team is responsible for providing top-notch customer service to our clients, and we are looking for a talented individual to join our team as a Senior Product Support Lead. You will be working closely with our Product and Tech teams to implement scalable processes and ensure a close and efficient daily dialogue.
Key Responsibilities
- Provide daily product support to hundreds of workshops and around 250 fleets
- Handle complex technical issues and act as a liaison point with other internal stakeholders
- Implement scalable processes with the team and ensure a close and efficient daily dialogue with our Product and Tech teams
- Coach, mentor, guide, and support our team of product support specialists
Requirements
- 3+ years of previous customer service experience from a similar position
- Proven experience as a Team Lead or in a leadership role
- Proficient in English and Danish on a professional level
- Natural flair for IT and willingness to learn new systems
- Knowledge of best practice Customer support tech systems
- Excellent communication skills, capable of building strong relationships with customers and across multiple internal departments
What We Offer
- Competitive salary and a attractive pension scheme
- Extensive employee discounts schemes on cars, repairs, etc. for yourself and your family
- Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen
How to Apply
To apply, please send an email to, including your updated CV and/or link to your LinkedIn profile.
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