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Salesforce Process Optimizer
1 week ago
About the Role
We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.
Key Responsibilities:
- Salesforce Product Management:
- Agile Business Analysis:
- Cross-Functional Collaboration:
- Data Integrity and Reporting:
You Will Be Responsible For:
- Collaborating with stakeholders to define and prioritize the Salesforce product roadmap.
- Acting as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
- Managing the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
Requirements:
- Completed or studying a Business Analyst qualification (e.g. IIBA or BCS).
- Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
- Proven track record of successfully managing Salesforce projects, including customization and configuration.
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
- Agile Certification desired.
- Exceptional knowledge of JIRA ticketing methodologies and processes.
- Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
- Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
- Familiarity with software development life cycle (SDLC) and experience working with development teams.
- Experience in the SaaS industry and knowledge of customer review platforms are a plus.
What We Offer:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
- Employee discounts to restaurants and shops.
- Tax-Free Travel (DSB).
