Salesforce Operations Manager
1 day ago
Transformative Opportunity
We're seeking a seasoned Salesforce Administrator to join our innovative CRM & Operations team at Mynewsdesk. As we embark on a transformative journey, we're looking for someone who can help us harness our data to streamline processes and systems, ensuring timely and accurate decision-making.
About the Role
In this role, you'll have the autonomy to influence our operational focus and become a cornerstone in our company. Your day will begin with a deep dive into our Salesforce platform, ensuring everything is running smoothly and checking who needs help. Collaboration is key, so you'll spend a lot of time working with our marketing, sales, and IT teams, customising Salesforce to meet our business processes.
Responsibilities
- Maintain the integrity of our CRM data, managing user access, refining system customizations, and automating workflows to boost efficiency.
- Conduct regular system audits to ensure data accuracy and optimise performance.
- Stay current with the latest Salesforce updates and implement new features and integrations that can significantly enhance our operations.
Requirements
- Proven experience as a CRM administrator, with at least 5 years of experience within the Salesforce environment.
- Minimum certification requirements: Salesforce Certified Administrator.
- Additional requirements are beneficial such as Salesforce Certified Advanced Administrator, Sales Cloud Certification, etc.
- Proficient in Flow and automations.
- Excellent understanding of CRM principles, practices, strategies, and technologies.
- Strong analytical skills and experience in generating CRM reports that influence strategic decisions.
- Proficient in creating user-friendly CRM training materials and conducting training sessions.
- Experience with SaaS, subscription products and CPQ is an advantage.
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