Senior Account Manager

3 days ago


Århus, Århus Kommune, Denmark Plecto Full time
Job Description
Plecto is seeking a skilled Customer Success Manager to join our team. The successful candidate will be responsible for onboardinig new customers, primarily online, and training new and existing customers in the use of Plecto's features. They will identify customer goals and consult with customers to create a winning setup, spot potential customer challenges and create plans for resolutions, and ensure high customer retention and low churn. The ideal candidate will have experience from a similar role in customer service or sales/commercial roles, and a flair for IT and a drive to learn new systems. Experience with Excel and different CRM systems is also beneficial.

About the Role:
This is a challenging and rewarding role that requires a proactive approach to work, excellent communication skills, and a customer-centric attitude. The successful candidate will be responsible for handling first-line support, troubleshooting Plecto's features and related integrations, and coordinating with internal teams to assist in issues resolution and account development. They will also update customer-related information in our CRM system. The ideal candidate will be highly responsible and structured in their approach to tasks and customer communication.

Requirements:
* Experience from a similar role in customer service or sales/commercial roles
* Flair for IT and a drive to learn new systems
* Experience with Excel and different CRM systems
* Excellent communication skills to communicate complex information in a simple and engaging manner
* Highly responsible and structured in approach to tasks and customer communication

Benefits:
* Great flexibility
* Opportunity for career development and progression
* Young and diverse international team of professionals representing 12 nationalities
* Inclusive environment for everyone
* Social workplace where we love getting together for fun and games
* Delicious lunch, free snacks and drinks
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