Customer Program Manager
4 weeks ago
We are seeking a highly skilled Customer Program Manager to join our team at Maersk Group - A.P. Møller Mærsk. As a key member of our global logistics team, you will be responsible for managing a portfolio of strategic customers, ensuring that Maersk becomes their preferred global contract logistics partner.
Key Responsibilities- Delivering on Existing Contracts: Meet and exceed agreed KPIs, driving increased customer value and satisfaction. Drive regional and global monthly/quarterly business reviews and keep a record of the value delivered to the customer beyond contractual commitments.
- Optimizing Contract Delivery: Drive standardization, innovation, best practices, and margin improvements across geographies. Update and maintain standard operating procedures (SOPs) and internal operating procedures (IOPs).
- Ensuring Contract Renewals and Growth: Support contract renewals and growth opportunities into new scopes and geographies. Assist in the implementation of new contracts.
- Building Strong Relationships: Establish and nurture strong, strategic relationships with our customers' regional and global supply chain, logistics, and procurement teams.
- Building a Global Community: Foster a global community of MCL Local Customer Program Managers and collaborate with other Maersk colleagues, including Sponsors, Sales, Program Managers covering other products, Implementation Managers, and Functional Teams.
- Experience in managing strategic, regional, or global customer accounts in logistics or a related field.
- Experience with Contract Logistics warehouse operations – ideally from consumer driven industries.
- Strong understanding of contract logistics and the broader supply chain.
- Excellent communication and relationship-building skills.
- Proven track record of driving customer satisfaction and value.
- Ability to coordinate and collaborate with diverse, global teams.
- Strong reasoning skills with a focus on process improvement and innovation.
- A diplomatic mindset with the ability to influence without direct authority.
- Financial acumen.
- Commercial mindset and negotiation skills.
- Change and project management expertise.
Maersk Group - A.P. Møller Mærsk is a global leader in logistics and shipping. We offer a dynamic and inclusive work environment that values diversity and the unique contributions of all our team members. If you're looking to make a meaningful impact in a global company, we encourage you to apply for this exciting opportunity.
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