IT Support Specialist for Architectural Studios in Denmark
5 days ago
Schmidt Hammer Lassen architects k/s is seeking an experienced IT Support Specialist to provide comprehensive technical assistance and maintenance for our architectural studios in Denmark.
This full-time position will be based out of our studio in Copenhagen, with occasional travel to our Aarhus location expected. The successful candidate will enjoy a salary commensurate with their experience and skills, in accordance with Danish legislation and collective agreements.
Key Responsibilities:
- Provide timely and efficient resolution of helpdesk issues and perform routine IT maintenance tasks
- Maintain close relationships with the Operations Director and Managing Directors' group, demonstrating strong communication and organizational skills
- Exercise initiative and work effectively both independently and as part of a team
- Offer expert technical support and troubleshooting assistance to clients via various channels
- Diagnose and resolve hardware, software, and network-related problems in a prompt and professional manner
- Manage service requests from internal clients, escalating complex incidents to relevant technical teams as necessary
- Contribute to knowledge sharing and best practices within the organization, enhancing overall efficiency and productivity
- Assist in managing IT assets, including inventory tracking and equipment deployment
- Deliver training sessions and orientation programs as required
To succeed in this role, you will possess:
- A minimum of 1-2 years of experience in IT support, preferably in a similar environment
- Fluency in English, with knowledge of a Scandinavian language an advantage
- Basic proficiency in using and administering Windows desktop OS, Mac OS systems, iOS/Android devices, Microsoft Teams, PC and laptop hardware, ticketing systems, and Audio Visual systems
- The ability to lead incident and problem management processes, ensuring timely resolution and effective problem-solving
- A keen eye for opportunities to enhance IT services and improve the user experience
Prioritization of excellent customer service skills, analytical thinking, and strong communication abilities is highly recommended.
If you are a motivated and skilled IT professional looking to join a dynamic team, please submit your application and CV through our online recruitment portal by 8 September 2024. We look forward to receiving your application.
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