IT Support Specialist
1 week ago
Schmidt Hammer Lassen architects k/s is seeking a skilled and highly motivated IT Support Specialist to provide top-notch helpdesk service and IT maintenance for our two architectural studios in Denmark. As our new IT Support Specialist, you will be responsible for delivering exceptional IT support and technical guidance necessary for our company to continue delivering world-class architectural services globally.
This is a full-time position working out of our studio in Copenhagen, with occasional travel to our studio in Aarhus expected. Salary and employment conditions are in accordance with Danish legislation and the relevant collective agreement.
Key Responsibilities:
- Resolve helpdesk issues and provide IT maintenance/support for the studio.
- Maintain a close relationship with the studio Operations Director and Managing Directors group.
- Show initiative and the ability to work well independently and with others.
- Exhibit strong organization, attention to detail, and time management skills.
- Provide technical support and troubleshoot assistance to clients via phone, email, chat, or in person.
- Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
- Receive, prioritize, and manage service requests from internal clients.
- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution.
- Contribute to the knowledge base and share best practices to enhance overall efficiency.
- Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment.
- Conduct training sessions and provide orientation as needed.
- Stay updated on emerging technologies and trends to recommend innovative solutions.
Requirements:
- You should have relevant experience of working with IT support (ideally a minimum of 1-2 years).
- You are fluent in English (knowledge of a Scandinavian language is an advantage).
- You have obtained basic proficiency in using and administering Windows desktop OS, Mac OS systems, iOS/Android devices, Microsoft Teams, PC and laptop hardware, ticketing systems, and Audio Visual systems.
- You will lead the incident and problem management processes, ensuring timely resolution of incidents and effective problem-solving.
- You continuously identify opportunities to enhance IT services and improve the user experience.
Highly recommended proficiencies include excellent customer service skills, analytical skills, and strong communication skills.
Salary: The estimated salary for this role is approximately €50,000 - €60,000 per year, depending on experience.
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