Technical Assistance Expert

4 days ago


Copenhagen, Copenhagen, Denmark Strukton Rail AB Full time
About the Role

This Technical Assistance Expert position is ideal for a detail-oriented individual who enjoys providing technical support and resolving complex issues.

As a key member of our IT team, you will be responsible for maintaining computer systems, peripherals, and software applications, while ensuring compliance with security policies in our ISO 27001-certified organization.

Responsibilities:
  • Deliver exceptional technical support and assistance to staff and students, responding to queries in a timely and efficient manner.
  • Analyze and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Collaborate with the IT team to install, configure, and maintain computer systems and software applications.
  • Manage user accounts, email accounts, and access permissions, ensuring seamless integration with our existing systems.
Requirements:
  • Enrollment in a degree program in Information Technology, Computer Science, or a related field.
  • Strong foundation in computer hardware, software, and operating systems.
  • Familiarity with common productivity software, such as Microsoft Office 365.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work independently and as part of a collaborative team.
Benefits:
  • Ongoing training and development opportunities.
  • Access to industry-leading technology and resources.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.


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