Strategic Program Lead

2 days ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time

About 3Shape A/S



We are an innovative company that specializes in digital dentistry, creating advanced technology and imaging techniques to non-technical medical professionals. Our mission is to enable dentists to provide superior dental care to every patient, every time.



This position offers a unique opportunity for a strategic Senior Program Manager to define and deliver on customer success initiatives, aligning with business goals. As part of the Global Customer Success team, you will contribute to establishing the Customer Success function in our regions through strategies and initiatives that enhance customer satisfaction, loyalty, and growth.



Key responsibilities include:




  • Developing and implementing Customer Success programs aligned with business objectives, focusing on improving onboarding, adoption, and retention.
  • Optimizing customer engagement by designing and refining processes and tools that maximize customer lifetime value.
  • Collaborating with regional Customer Success teams to align goals and ensure seamless implementation.
  • Working with cross-functional teams to identify customer challenges, develop solutions, and improve overall experience.
  • Analyzing customer insights and performance data to uncover trends, patterns, and areas for improvement.
  • Acting as a strategic business partner to regional teams, setting clear direction and measurable targets to ensure success.


To succeed in this role, you will need:




  • Experience in developing and implementing Customer Success Programs, processes, and tools.
  • A good understanding of customer success principles, methodologies, and best practices.
  • Experience in leading commercial initiatives and projects across global and local teams.
  • Proficient analytical and problem-solving skills with the ability to identify and address customer needs effectively.
  • Effective communication and presentation skills to engage with stakeholders at all levels.


We offer a dynamic work environment, diverse group of over 50 nationalities, social clubs, monthly activities, and various in-team activities. Enjoy an attractive healthcare package, breakfast, lunch cooked by private chefs, and a joint purpose to change dentistry together.


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