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Technical Support Specialist

1 month ago

Aalborg, Ålborg Kommune, Denmark Centrica Full time
About the Role

Centrica Energy is seeking a skilled Technical Support Specialist to join our dedicated IT service team. As a key member of our team, you will be responsible for providing technical support across the company, implementing, maintaining, and configuring computer hardware and software, and responding to service issues and requests in a timely manner.

Key Responsibilities
  • Implement, maintain, and configure computer hardware and software, including laptops, workstations, operating systems, and third-party applications.
  • Provide technical support across the company, both in-person and over the phone, and repair and replace equipment as necessary.
  • Ensure that employees have the hardware and software they need to fulfill their roles and work without being disturbed by technical problems.
  • Monitor and maintain computer systems and networks related to clients.
  • Participate in facility services, including setting up new employees' workspaces and maintaining hardware and software.
Requirements
  • Experience with providing great customer service, both face-to-face and in writing.
  • Positive can-do attitude and ability to solve complex challenges.
  • Experience working with at least one of the technologies used by Centrica Energy, including ITIL, Intune, SCCM, and ITSM.
What We Offer

Centrica Energy is a leading European energy trader with a strong focus on innovation and talent development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.