Multimedia Communication Project Lead

3 days ago


Copenhagen, Copenhagen, Denmark Synthesia Full time

We're seeking an experienced Service Delivery Lead to join our team at Synthesia, where you'll lead the service delivery for our creative and educational technology offerings. As a key connector between clients and internal teams, you'll advocate for client needs and drive the success of projects from inception to completion.

Your key responsibilities will include:

  • Client Relationship Management: Build strong relationships with clients and internal teams, understanding their needs and ensuring their satisfaction.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Coordinate project timelines, resources, deliverables, and ensure alignment with client goals.
  • Performance Monitoring: Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.


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