Onboarding and Service Expert
3 days ago
At Formalize, we are passionate about helping businesses navigate the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously evolving to meet and foresee the needs of our users.
We are seeking an Onboarding and Service Expert to join our international SaaS team. As a key member of our Customer Success team, you will play a pivotal role in delivering best-in-class onboarding and service experiences for our growing customer base.
- You will be responsible for collaborating on projects across departments to improve the customer experience, identifying opportunities for growth, and providing feedback to inform product development.
- With your expertise, you will help build and optimize our Customer Success function across products and customer tiers, ensuring seamless customer journeys.
- As a dedicated team player, you will contribute to maintaining high momentum and driving customer adoption and advocacy.
To succeed in this role, you will need:
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms and proficiency in multiple languages.
- Strong communication, collaboration, and problem-solving skills.
- The ability to connect effortlessly with clients and build lasting relationships.
- A professional approach with great business acumen and customer understanding.
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Enterprise Onboarding Specialist
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Onboarding and Service Expert
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Onboarding and Service Expert
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Onboarding Expert
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Client Success Professional
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