Telco Service Integration Specialist
5 days ago
The Senior Service Delivery Manager will be responsible for:
- Developing, implementing, and continuously improving a modern way of working within the IT Service Management area in Nuuday.
- Leading the development of processes and procedures to ensure seamless integration and collaboration with suppliers.
- Collaborating closely with Nuuday stakeholders to ensure alignment of expectations and high level of service satisfaction.
- Monitoring and reporting on service delivery as per agreed service levels and acting on breaches.
- Promoting initiatives for improvements within the processes and services you are responsible for.
- Planning and managing the reporting and operational board meetings with the suppliers in scope and key Nuuday stakeholders.
- Ensuring high degree of user adoption of services and processes in scope for your service delivery area.
- Creating and nurturing a collaboration culture built on 'win-win' with the suppliers in your service delivery area.
- Guiding within the operational service management services e.g., evaluating risk of major change request on release and deployment.
- Documenting and maintaining required information in the CMDB for your service area.
- Acting as the coordinator and escalation point between business & technology for issues, requests, and changes.
- Overseeing test and transition of services from the suppliers.
To succeed in this role, you will need:
- Proven experience in designing and coordinating the transition of services and working with 3rd Party suppliers.
- Expertise in Service and Integration Management (SIAM), Service Delivery Management, or related fields.
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas in a clear and concise manner.
- Excellent collaboration and alignment skills, with the ability to work effectively with different business units.
- Ability to challenge status quo and optimize ways of working.
- Process-oriented and continuously looking for improvements of how to push the limit of 'what good looks like' from a business perspective.
- Ensures that mistakes are considered opportunities for learning – 'blameless postmortem'.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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