Telco Service Integration Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Nuuday Full time
Key Responsibilities

The Senior Service Delivery Manager will be responsible for:

  • Developing, implementing, and continuously improving a modern way of working within the IT Service Management area in Nuuday.
  • Leading the development of processes and procedures to ensure seamless integration and collaboration with suppliers.
  • Collaborating closely with Nuuday stakeholders to ensure alignment of expectations and high level of service satisfaction.
  • Monitoring and reporting on service delivery as per agreed service levels and acting on breaches.
  • Promoting initiatives for improvements within the processes and services you are responsible for.
  • Planning and managing the reporting and operational board meetings with the suppliers in scope and key Nuuday stakeholders.
  • Ensuring high degree of user adoption of services and processes in scope for your service delivery area.
  • Creating and nurturing a collaboration culture built on 'win-win' with the suppliers in your service delivery area.
  • Guiding within the operational service management services e.g., evaluating risk of major change request on release and deployment.
  • Documenting and maintaining required information in the CMDB for your service area.
  • Acting as the coordinator and escalation point between business & technology for issues, requests, and changes.
  • Overseeing test and transition of services from the suppliers.
Requirements

To succeed in this role, you will need:

  • Proven experience in designing and coordinating the transition of services and working with 3rd Party suppliers.
  • Expertise in Service and Integration Management (SIAM), Service Delivery Management, or related fields.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas in a clear and concise manner.
  • Excellent collaboration and alignment skills, with the ability to work effectively with different business units.
  • Ability to challenge status quo and optimize ways of working.
  • Process-oriented and continuously looking for improvements of how to push the limit of 'what good looks like' from a business perspective.
  • Ensures that mistakes are considered opportunities for learning – 'blameless postmortem'.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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