Service Delivery Manager

5 days ago


Copenhagen, Copenhagen, Denmark Nuuday Full time
Job Description

This role is responsible for ensuring end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers. The primary focus is on Telco services delivered by TDCNet and other utility partners in Denmark.

About the Role
  • The Senior Service Delivery Manager will be a central part in developing, implementing, and continuously improving a modern way of working within the IT Service Management area.
  • This involves being a process owner across Nuuday and external service providers for one or more ITSM processes.
  • Closely collaborate with Nuuday stakeholders to ensure alignment of expectations and high levels of service satisfaction.

Key Responsibilities:

  1. Develop and implement a modern way of working within the IT Service Management area.
  2. Collaborate closely with stakeholders to ensure alignment of expectations and high levels of service satisfaction.
  3. Monitor and report on service delivery as per agreed service levels and act on breaches.
  4. Promote initiatives for improvements within processes and services.
  5. Plan and manage reporting and operational board meetings with suppliers and key Nuuday stakeholders.
  6. Ensure high degrees of user adoption of services and processes.
  7. Create and nurture collaboration cultures built on 'win-win' with suppliers.
  8. Guide operational service management services, such as evaluating risks of major change requests.
  9. Document and maintain required information in the CMDB.
  10. Act as coordinator and escalation point between business and technology for issues, requests, and changes.


  • Copenhagen, Copenhagen, Denmark TRUESEC AB Full time

    Do you want to be at the forefront of protecting our society against cyber threats? We are looking for a Service Delivery Manager to team up with the most dedicated team of cyber specialists. About Truesec – A Leading Cybersecurity Company Since 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and...


  • Copenhagen, Copenhagen, Denmark Corporation Service Company Full time

    CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. As a Payroll Service Delivery Lead, you will play a key role in fostering this culture by leading our Payroll & HR Services team in Denmark.The successful candidate will be responsible for developing and implementing strategies for...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Senior Service Delivery Manager Senior Telco Service Delivery Manager to Nuuday In Nuuday Infrastructure & Operations, we support our colleagues by continuously focusing on providing the right IT services in the right quality at the right time by following our transformation plan, market trends, and delivering on business needs.About the Role You will be a...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Senior Service Delivery ManagerSenior Telco Service Delivery Manager to NuudayIn Nuuday Infrastructure & Operations, we support our colleagues by continuously focusing on providing the right IT services in the right quality at the right time by following our transformation plan, market trends, and delivering on business needs.About the RoleYou will be a part...


  • Copenhagen, Copenhagen, Denmark Conscia AS Full time

    Vil du være vores nye spillende træner for Conscias Service Delivery Management team? Så send os fluks dit CV. Send dit CV Som Teamlead for vores Service Delivery Management team skal du både vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers, som er fordelt på vores kontorer i Aarhus og Brøndby. Det forventes, at du...


  • Copenhagen, Copenhagen, Denmark Conscia AS Full time

    Vil du være vores nye spillende træner for Conscias Service Delivery Management team? Så send os fluks dit CV. Send dit CVSom Teamlead for vores Service Delivery Management team skal du både vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers, som er fordelt på vores kontorer i Aarhus og Brøndby. Det forventes, at du...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    About the RoleWe are seeking an exceptional Professional Services Director to lead our SaaS services delivery organization, manage a team of dedicated service professionals, and drive strategic growth through innovative service strategies.The successful candidate will oversee project portfolios, act as senior management representative in large projects,...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    About the OpportunityWe are seeking a skilled Cloud Service Delivery Manager to join our team in EU-North. As a Cloud Service Delivery Manager, you will be responsible for driving technical discussions regarding incidents, trade-offs, and risk management.ResponsibilitiesDrive technical discussions regarding incidents, trade-offs, and risk...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    Company OverviewNuuday is a dynamic and innovative organization that provides cutting-edge IT services. Our team of experts works tirelessly to ensure seamless integration and collaboration with our suppliers, delivering exceptional results.Job DescriptionWe are seeking an experienced Senior Service Delivery Manager to join our Nuuday Service Excellence...


  • Copenhagen, Copenhagen, Denmark Demant Polska Full time

    About the RoleWe are seeking an experienced HR Service Delivery Strategist to join our team at Demant Polska.In this role, you will be responsible for driving the strategic direction of our ServiceNow HR Service Delivery (HRSD) platform.As an HR Service Delivery Strategist, you will work closely with cross-functional teams to understand business needs and...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    **Job Overview**Auditdata, a Danish company delivering SaaS and hardware solutions to audiologists and hearing clinics, seeks a Professional Services Director to enhance the patient experience when entering a hearing clinic. This role involves leading a team of service professionals and driving customer satisfaction through quality...


  • Copenhagen, Copenhagen, Denmark TRUESEC AB Full time

    Fighting Cybercrime TogetherWe are looking for a Senior IT Delivery Manager to join our team of experts in fighting cybercrime. As a leading cybersecurity company, Truesec has been at the forefront of preventing cyber breaches and minimizing their impact since 2005.About Truesec - A Native Cybersecurity CompanyTruesec's mission is to create safety and...


  • Copenhagen, Copenhagen, Denmark NKT AS Full time

    NKT A/S takes centre stage as the world moves towards green energy. We connect a greener world with high-quality power cable technology.We have an exciting opportunity for a Service Manager to join our team in Cologne, working on system solutions for the assigned business unit.About the JobDuties include managing software solution design, build, and...


  • Copenhagen, Copenhagen, Denmark Conscia AS Full time

    Om stillingen\Vil du være en nøglefigur i vores service-delivery management team? Så søger vi dig!Som team lead er du ansvarlig for at sikre kvaliteten og effektiviteten i vores serviceleveringsprocesser. Du skal have erfaring med at lede og udvikle et team, samt have en god forståelse af ITIL og andre relevante rammeværker.Arbejdsopgaver\\Sikre...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    Delivery Practice Manager - Cloud Infrastructure and Migrations, Professional ServicesJob ID: 2826244 | Amazon Web Services Singapore Private LimitedThe Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    Delivery Practice Manager - Cloud Infrastructure and Migrations, Professional Services Job ID: 2826244 | Amazon Web Services Singapore Private Limited The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support...


  • Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

    About the CompanyNTT DATA Business Solutions is a leading IT company serving over 5500 customers worldwide. Our goal is to deliver innovative solutions that meet the evolving needs of our clients.In this role, you will be responsible for overseeing the day-to-day management and operational efficiency of our Service Delivery Model (care4HR). This...


  • Copenhagen, Copenhagen, Denmark Cognizant Full time

    About the TeamThe Deskside Support team at Cognizant is dedicated to delivering exceptional technical support to our end-users. We are a collaborative team that values innovation, expertise, and customer satisfaction.We are responsible for providing technical assistance to users, addressing hardware and software issues with Windows laptops, desktops,...


  • Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    We are looking for an experienced Delivery Manager to join one of our customer teams in Aeven Customer Success.You will join a dedicated account management team and be responsible for the specific delivery areas towards the customer.Joining Aeven, you will be part of an informal organization dedicated to delivering critical infrastructure to some of the...


  • Copenhagen, Copenhagen, Denmark Domstolsstyrelsen Full time

    Du søger en stilling, hvor du kan trives i en udadvendt rolle med masser af kundekontakt og samarbejde med mange forskellige interessenter på alle niveauer i egen og i leverandørens organisation.Vi søger en Service Delivery Manager, der har erfaring med it-serviceleverancer og stærke evner indenfor samarbejde og relationer. Vi ser gerne, at du har...