Service Delivery Manager
5 days ago
This role is responsible for ensuring end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers. The primary focus is on Telco services delivered by TDCNet and other utility partners in Denmark.
About the Role- The Senior Service Delivery Manager will be a central part in developing, implementing, and continuously improving a modern way of working within the IT Service Management area.
- This involves being a process owner across Nuuday and external service providers for one or more ITSM processes.
- Closely collaborate with Nuuday stakeholders to ensure alignment of expectations and high levels of service satisfaction.
Key Responsibilities:
- Develop and implement a modern way of working within the IT Service Management area.
- Collaborate closely with stakeholders to ensure alignment of expectations and high levels of service satisfaction.
- Monitor and report on service delivery as per agreed service levels and act on breaches.
- Promote initiatives for improvements within processes and services.
- Plan and manage reporting and operational board meetings with suppliers and key Nuuday stakeholders.
- Ensure high degrees of user adoption of services and processes.
- Create and nurture collaboration cultures built on 'win-win' with suppliers.
- Guide operational service management services, such as evaluating risks of major change requests.
- Document and maintain required information in the CMDB.
- Act as coordinator and escalation point between business and technology for issues, requests, and changes.
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