Telco Service Excellence Leader

6 days ago


Copenhagen, Copenhagen, Denmark Nuuday Full time
Overview

Nuuday is seeking a Senior Service Delivery Manager to join its Service Excellence team. As a key member of the team, you will be responsible for ensuring end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers.

Main Responsibilities
  1. Collaborate closely with Nuuday stakeholders to ensure alignment of expectations and high levels of service satisfaction.
  2. Develop and implement a modern way of working within the IT Service Management area.
  3. Monitor and report on service delivery as per agreed service levels and act on breaches.
  4. Promote initiatives for improvements within processes and services.
  5. Plan and manage reporting and operational board meetings with suppliers and key Nuuday stakeholders.
  6. Ensure high degrees of user adoption of services and processes.
  7. Create and nurture collaboration cultures built on 'win-win' with suppliers.

Requirements:

  • Previous experience in designing and coordinating the transition of services.
  • Experience with Service and Integration Management (SIAM), Service Delivery Management or similar.
  • Strong cross-collaboration and alignment skills.


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