Technical Services Team Lead
14 hours ago
Overview
Mastercard Payment Services Denmark A/S is committed to delivering exceptional customer experiences. We are seeking a skilled Technical Services Team Lead to join our team in Copenhagen, Denmark.
Key Responsibilities
- Lead day-to-day customer support operations and activities across all technical service support programs.
- Drive team performance against established Key Performance Indicators and reduce inefficiencies in customer service delivery.
- Partners with business partners to manage internal development and implementation of new products or enhancements, ensuring customer 'voice' is taken into account.
- Leverage technical expertise and high-level understanding of Mastercard products/services to guide teams on resolution efforts.
- Address and resolve complex customer issues escalated by the customer service team.
- Manage a team, conduct goal setting and performance appraisal processes, mentor and coach team members.
Requirements
- Demonstrated success in leading customer support operations and driving team performance.
- Excellent written and verbal communication skills.
- Experience in card operations, particularly with emphasis on authorizations, clearing, settlement, and real-time payments.
- Proven ability to interface directly with customers on complex issues.
- Familiarity with ITIL framework.
What We Offer
- A dynamic work environment with opportunities for growth and development.
- Collaborative team culture that values innovation and customer satisfaction.
- Competitive compensation and benefits package.
-
Strategic Customer Service Team Lead
1 day ago
Copenhagen, Copenhagen, Denmark Ooono AS Full timeAt Ooono A/S, we're looking for a highly skilled and experienced individual to fill the role of Strategic Customer Service Team Lead. As a key member of our team, you'll be responsible for leading our Customer Service Supporters and ensuring they have everything they need to excel in their roles.Key ResponsibilitiesQuality Management: Conduct QA evaluations,...
-
Customer Support Team Lead for ESO
14 hours ago
Copenhagen, Copenhagen, Denmark ESO Full timeJob OverviewESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data.Key ResponsibilitiesLead a large technical support team, guiding them in providing exceptional customer service to users of Fire RMS applications.Monitor and manage queues to meet key performance...
-
Technical Lead for Software Engineering
14 hours ago
Copenhagen, Copenhagen, Denmark Danske Bank Full time**About the Debt Management Area at Danske Bank**The Debt Management Area is a high-priority area of our bank with great attention from senior leadership on our deliveries. This job offers exciting opportunities - in a dual role – where you will have the chance to prove yourself and add great value as both HR leader and Specialist (Java Software...
-
Customer Service Team Lead
1 day ago
Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full timeJob OverviewWe are seeking an exceptional Customer Service Team Lead to drive success and excellence in our customer-facing operations. This role offers a unique opportunity to combine leadership with operational expertise, guiding and motivating a team of professionals to deliver world-class service.Key Responsibilities:Lead by Example: Set the tone for...
-
Customer Service Team Leader
1 day ago
Copenhagen, Copenhagen, Denmark Rsgroup Full timeAbout RS GroupAt RS, we've been empowering engineers for over 80 years to tackle even the most complex problems. We're a team of innovators who turn 'what ifs' into 'why nots', making amazing happen for a better world.Job DescriptionDrive Operational Efficiency as a Customer Service Team LeaderThis exciting opportunity combines leadership with operational...
-
Copenhagen, Copenhagen, Denmark Merkle Danmark Full timeAt Merkle Danmark, we are passionate about quality and strive to embed it in everything we do.Role OverviewThe Senior QA Automation Lead will play a critical role in building, leading, and continuously developing a high-performance QA team that ensures deliverables meet the company's high-quality standards.Key ResponsibilitiesLead technical initiatives to...
-
Lead Customer Service Ambassador
1 day ago
Copenhagen, Copenhagen, Denmark Klarhome Full timeWe are seeking a highly skilled and experienced Senior Customer Service Specialist to join our vibrant team at Klarhome. As the primary point of contact for customers, you will be responsible for providing exceptional service, resolving issues, and ensuring a seamless customer experience.Company OverviewKlarhome is a Scandinavian organization with offices in...
-
Senior Technical Project Manager
1 day ago
Copenhagen, Copenhagen, Denmark City of Shakopee, MN Full timeWe are seeking a highly motivated Senior Technical Project Manager to join our service team in Denmark.About the RoleAs a Senior Technical Project Manager, you will be responsible for leading engineering projects from initiation to delivery. This includes ensuring that all projects are executed on time, within budget, and meet the required quality...
-
Technical Lead Position
7 hours ago
Copenhagen, Copenhagen, Denmark NNIT AS Full timeJob DescriptionAs a Senior Lead Developer, you will play a crucial role in driving the success of our development team. You will be responsible for leading the design, development, and implementation of software solutions that meet the needs of our clients.Key Qualifications:Strong leadership and management skills.Experience with software development...
-
Copenhagen, Copenhagen, Denmark Quanta Consultancy Services Ltd Full timeJob Description:">About the Role:">">The successful candidate will lead a team in managing large-scale construction projects within the pharmaceutical industry.">This position requires expertise in mechanical engineering and project management, with a strong background in biotechnology or pharmaceuticals.">The ideal candidate will have over 10 years of...
-
Copenhagen, Copenhagen, Denmark Onomondo Full timeAbout OnomondoAt Onomondo, we're revolutionizing the way businesses connect and manage their IoT devices. Our cloud-native connectivity platform simplifies and accelerates IoT adoption by providing tools and services to securely connect and manage devices at scale.As a scale-up company with a proven product, we've won prestigious customers like Maersk,...
-
Technical Solutions Architect
2 days ago
Copenhagen, Copenhagen, Denmark RELEX Solutions Full timeRole OverviewWe are seeking a highly skilled Technical Consultant to join our team in Oslo, Stockholm, or Copenhagen.About the RoleAs a Technical Consultant, you will be responsible for leading or attending technical workshops, building technical integrations, and investigating complex technical issues for our customers.Key Responsibilities:Act as a system...
-
Copenhagen, Copenhagen, Denmark Copenhagen Infrastructure Partners PS Full timeCompany Overview">Copenhagen Infrastructure Partners P/S (CIP) is a leading player in the renewable energy sector, with a strong track record of delivering successful investments and fostering growth in the industry.">Our commitment to renewable energy has made us a global leader in greenfield renewable energy investments, with a focus on offshore and...
-
Copenhagen, Copenhagen, Denmark NewSpace Technical Full timeWe are seeking a seasoned Senior Propulsion Design Engineer to drive the development of turbomachinery systems for an advanced space launch system. This role focuses on mechanical design and development of turbopumps, rotodynamic components, and other propulsion elements.The RoleYour primary responsibility will be to lead the preliminary and detailed design...
-
Electrical Systems Design Lead
3 days ago
Copenhagen, Copenhagen, Denmark SPEEDECK Full timeCompany OverviewSPEEDECK is a pioneering company in the AEC industry, revolutionizing construction through innovative solutions and cutting-edge technology. Our mission is to exceed client expectations by leveraging digitalisation and shaping the future of construction globally.We strive to push boundaries and set new standards with our comprehensive...
-
Copenhagen, Copenhagen, Denmark e-conomic Danmark Full timeWe're looking for a seasoned leader to join our engineering team as the Head of Platform and Infrastructure. As part of our leadership team, you'll be responsible for setting the strategic direction for site reliability engineering, developer experience, and internal platform and tooling.Your main tasks will include:Leading teams responsible for site...
-
Technical Lighting Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Playdead Full timeAt Playdead, we are seeking a highly skilled Technical Lighting Specialist to join our team and contribute to the development of GAME3, an open-world sci-fi adventure.This role requires someone with technical experience working with lighting in Unreal or other proprietary game engines and strong problem-solving skills. The ideal candidate will be able to...
-
Copenhagen, Copenhagen, Denmark Qvest Global Full timeJob DescriptionWe are seeking a highly skilled Project Manager to lead global broadcast and media projects. As a key member of our team, you will be responsible for managing complex technical long-term projects, working closely with internal experts, consultants, and system architects.Key ResponsibilitiesManage project timelines, milestones, and budgets in...
-
Technical Architect and API Specialist
7 hours ago
Copenhagen, Copenhagen, Denmark Skillspark AB Full time**Company Overview**">Skillspark AB is a leading provider of software solutions in the pharmaceutical industry, known for its cutting-edge technologies and innovative approach.**Job Description**">We are currently seeking an experienced Technical Architect and API Specialist to lead our development team in creating an event-driven infrastructure. As a key...
-
Tech Lead Developer
14 hours ago
Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full timeWelcome to Nordea Pension, a new player in the life and pension market. We are part of Nordea, a leading financial services group across the Nordic and Baltic regions.About this opportunityWe are looking for experienced professionals who want to be part of our journey and help shape the future of IT at Nordea Pension. As a Tech Lead Developer, you will be...