Customer Service Team Lead
6 hours ago
We are seeking an exceptional Customer Service Team Lead to drive success and excellence in our customer-facing operations. This role offers a unique opportunity to combine leadership with operational expertise, guiding and motivating a team of professionals to deliver world-class service.
Key Responsibilities:- Lead by Example: Set the tone for exceptional customer service, fostering a culture of collaboration and innovation within the team.
- Guide and Develop Your Team: Mentor and support team members, providing constructive feedback and coaching to ensure they excel in their roles.
- Drive Operational Excellence: Identify process improvements and implement solutions that enhance efficiency and customer satisfaction.
- Train and Develop Talent: Provide training and development opportunities to help team members grow professionally and personally.
- Resolve Complex Issues: Take ownership of resolving complex customer issues, escalating when necessary and serving as the primary point of contact.
- Strong Leadership Skills: Proven ability to guide and motivate a team to achieve exceptional results.
- Excellent Problem-Solving Abilities: Quick thinking and analytical skills to identify root causes of customer issues and implement effective solutions.
- Effective Communication: Strong communication skills in English and one of the Scandinavian languages.
- Organizational Excellence: Highly organized with excellent task prioritization and time management skills.
- Collaborative Mindset: Ability to work seamlessly with other departments to resolve customer issues efficiently.
- Analytical Thinking: Creative problem-solving skills to handle complex issues and improve processes.
- Award-Winning Culture: Be part of a company that values diversity, equity, and inclusion.
- Purpose-Driven Work: Contribute to making amazing happen for a better world.
- Personal Growth: Opportunities for professional development and career advancement.
- Wellness Support: Access to healthcare benefits and wellness programs.
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Strategic Customer Service Team Lead
5 hours ago
Copenhagen, Copenhagen, Denmark Ooono AS Full timeAt Ooono A/S, we're looking for a highly skilled and experienced individual to fill the role of Strategic Customer Service Team Lead. As a key member of our team, you'll be responsible for leading our Customer Service Supporters and ensuring they have everything they need to excel in their roles.Key ResponsibilitiesQuality Management: Conduct QA evaluations,...
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Supply Chain Customer Service Team Lead
7 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeJob DescriptionWe are seeking a skilled Supply Chain Customer Service Team Lead to join our Nordic Supply Chain team in Ørestad, Copenhagen.Key Responsibilities:People Development: Focus on developing and improving the capabilities of the 9 associates in the customer service team.Liaison with Customers and Suppliers: Work closely with customers and...
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Lead Customer Service Ambassador
6 hours ago
Copenhagen, Copenhagen, Denmark Klarhome Full timeWe are seeking a highly skilled and experienced Senior Customer Service Specialist to join our vibrant team at Klarhome. As the primary point of contact for customers, you will be responsible for providing exceptional service, resolving issues, and ensuring a seamless customer experience.Company OverviewKlarhome is a Scandinavian organization with offices in...
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Customer Service Team Leader
5 hours ago
Copenhagen, Copenhagen, Denmark Rsgroup Full timeAbout RS GroupAt RS, we've been empowering engineers for over 80 years to tackle even the most complex problems. We're a team of innovators who turn 'what ifs' into 'why nots', making amazing happen for a better world.Job DescriptionDrive Operational Efficiency as a Customer Service Team LeaderThis exciting opportunity combines leadership with operational...
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Experience Lead, Customer Journey Expert
12 hours ago
Copenhagen, Copenhagen, Denmark Canada Goose Full timeAbout the RoleAs a key member of our store leadership team, you will be responsible for creating highly engaging customer journeys and cementing Canada Goose as a luxury performance lifestyle brand.You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are...
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Customer Service Ambassador
2 days ago
Copenhagen, Copenhagen, Denmark Just Eat Takeaway Full timeAbout Good Customer ServiceGood customer service is built on patience, problem-solving skills, and a genuine passion for helping others. It's about creating unforgettable food moments for millions of our couriers, customers, and restaurant partners around the world.You'll handle any issue that arises with composure, even in challenging situations.You'll...
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E-commerce Team Lead to Drive Global Success
7 days ago
Copenhagen, Copenhagen, Denmark MakesYouLocal Full timeWe are seeking an experienced E-commerce Team Lead to drive the success of our international team in Copenhagen. This is a full-time position that offers a unique opportunity to lead a team of E-commerce assistants and Managers from various nationalities.Key ResponsibilitiesManage the overall responsibility for the team, ensuring they have the right...
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Copenhagen, Copenhagen, Denmark Sitel Corp. Full timeWe are seeking a highly skilled Customer Service Advisor to join our team at Sitel Corp. In this role, you will be responsible for delivering exceptional support and service to customers who use diabetes healthcare products.About the RoleThis is an exciting opportunity to work with a leading company in the diabetes healthcare industry. As a Customer Service...
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Copenhagen, Copenhagen, Denmark AGC Inc Full timeJob DescriptionAt AGC Biologics, we are seeking a highly skilled and experienced Biopharmaceutical Team Lead to join our Global Quality Control (QC) team. As a key member of our leadership team, you will play a critical role in driving the development and implementation of our quality control strategies.About AGC BiologicsAGC Biologics is a leading global...
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Business Development Manager
5 days ago
Copenhagen, Copenhagen, Denmark Moody's Investors Service Full timeAbout Moody's Investors ServiceMoody's Investors Service is a global integrated risk assessment firm that empowers organizations to make better decisions. Our mission is to be a world-class sales organization with our customers' needs at the center of everything we do.The Role / ResponsibilitiesThis role is responsible for managing a portfolio of large...
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Leading Retail Experience Manager
2 days ago
Copenhagen, Copenhagen, Denmark Fashion Forum Full time**About Fashion Forum**Fashion Forum is a luxury retail brand that emphasizes high-end shopping experiences and excellence in customer service.As a leading retail experience manager, you will be responsible for overseeing daily store operations, ensuring efficient workflow, and driving sales performance. You will also train, lead, and motivate the store team...
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Copenhagen, Copenhagen, Denmark SAP SE Full timeAt SAP, we empower our employees to achieve their full potential. Our company culture emphasizes collaboration and a shared passion for delivering exceptional customer experiences.SAP Customer Experience (CX) is a line of business organization focused on supporting customers in driving growth and improving customer relationships. As a key player in SAP's...
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App Development Team Lead
12 hours ago
Copenhagen, Copenhagen, Denmark Conference Manager Full timeAbout Conference ManagerWe're a vibrant Danish SaaS scale-up revolutionizing event management.Our innovative platform is market leading in Denmark and scaling across Europe.The RoleWe're looking for an App Development Team Lead to oversee our app development journey.You'll take charge of maintaining and developing both existing and future apps, creating the...
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Chief Customer Retention Strategist
7 days ago
Copenhagen, Copenhagen, Denmark E Conomic Full timeAbout the RoleWe are seeking a highly skilled Chief Customer Retention Strategist to join our team at E-Conomic, a leading SaaS business within Visma.Job DescriptionIn this key role, you will be responsible for developing and implementing strategies to extend customer relationships and drive business growth. You will work closely with the broader management...
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Montessori Lead Educator and Team Leader
7 days ago
Copenhagen, Copenhagen, Denmark Tinytots Full timeJob Opportunity at Tinytots International Daycare & PreschoolWe are seeking an experienced and enthusiastic Early Childhood Educator to fill the position of Montessori Lead Teacher.Company OverviewTinytots International Daycare & Preschool in Copenhagen, Denmark offers a unique learning environment for children. Our team is committed to providing...
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Customer Experience Advocate
12 hours ago
Copenhagen, Copenhagen, Denmark Hollister Incorporated Full timeAbout the RoleHollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products worldwide. We are seeking a Customer Service Representative to join our Nordic Customer Service organization in Denmark.Job SummaryCollaborate with the Nordic Customer Service organization to support the Nordic Business...
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Customer Engagement Strategist
12 hours ago
Copenhagen, Copenhagen, Denmark Tiger portugal, s.a. Full timeFlying Tiger Copenhagen is a company that embodies Scandinavian values, aiming to be fun and relevant in everything we do.We're seeking a Customer Engagement Strategist to drive customer experience transformation through innovative email and membership programs.This role involves crafting meaningful customer connections by leveraging analytical, technical,...
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Customer Experience Strategist
7 days ago
Copenhagen, Copenhagen, Denmark Danske Bank Full timeAbout the RoleWe are seeking a seasoned leader to drive our commercial agenda for Personal Customers Denmark. As the Head of Customer Engagement, you will be responsible for enhancing customer relevance and engagement across both existing and new customers.Key Responsibilities:Drive strategic planning and execution of the portfolio to meet Personal Customers...
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Copenhagen, Copenhagen, Denmark group Full timeAbout Us: Empowering entrepreneurs to achieve their online ambitions is at the core of our mission. We believe every business has the potential to thrive and grow in the digital world. Our expert teams support customers in hosting, designing, building, and maintaining their websites and online stores.Key Responsibilities:We are seeking a skilled Sales...
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BI Data Analyst for Global Finance Team
4 days ago
Copenhagen, Copenhagen, Denmark Copenhagen Infrastructure Service Co. Full time**Company Overview**Copenhagen Infrastructure Service Company (CISC) is a service provider working exclusively for the global fund management company Copenhagen Infrastructure Partners (CIP). We are currently seeking a highly skilled Business Intelligence Specialist to join our office in Copenhagen, Denmark.