Digital Business Development Manager

3 days ago


Copenhagen, Copenhagen, Denmark Trustpilot Full time
Associate Customer Success Manager, SMB, DACH

We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. As part of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere.

You will be responsible for the retention of a large portfolio of small business customers, acting as a Trusted Advisor, advocating for our clients needs and ensuring growth within your portfolio.

We are very proud to be one of the most viewed websites in the world and our customers partner with us to help them to become better, to be seen more and to sell more.

Key Responsibilities:

  • Maintain and secure the renewal rates of your clients from the DACH markets.
  • Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
  • Search for and identify growth opportunities as well as dealing with inbound enquiries from your portfolio.
  • Be supported by and help us to develop automated processes and marketing campaigns.
  • Contribute to developing this role which is the first of its kind in our department.
  • Become the expert on our low / tech touch client segment.
  • Work to build a healthy customer portfolio with low churn rate.

About You:

  • Fluent in German and English.
  • You ideally have some account management, sales or customer support experience.
  • A plus if you already have demonstrated experience with subscription based, renewal license models.
  • Ability to manage large portfolio & administration tasks.
  • Deep passion and understanding for processes & systems.
  • Good communication and negotiation skills.
  • Adept of delivering best customer service in a fast paced environment.
  • A good understanding of digital advertising/search marketing industry – preferred.


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