Customer Experience Development Manager

1 day ago


Hvidovre, Hvidovre Kommune, Denmark F. Hoffmann-La Roche Gruppe Full time

Join us at Roche Diagnostics A/S and be part of a collaborative environment where innovation and excellence come together. We're looking for a seasoned Customer Experience Partner to play a key role in our Commercial Team, driving customer satisfaction and loyalty through strong relationships and effective support.

Job Description

As a key member of our team, you'll work closely with hospital laboratories across Denmark, understanding their needs and challenges. Your responsibilities will include:

  • Building and maintaining long-lasting customer relationships
  • Ensuring seamless support and guidance to hospital laboratories
  • Handling contractual business and interacting with lab management teams and regional procurement
  • Leading high-level conversations with laboratories to inspire optimization of workflows and processes

By collaborating with colleagues in Service, Sales, Product Management, and Marketing, you'll contribute to delivering an exceptional customer experience that drives growth and success.



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