E-Commerce Success Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Clerk Full time

Clerk.io, a pioneering e-commerce company, is shaping the next big revolution in the industry. Our mission is to deliver cutting-edge tech that helps businesses thrive by harnessing machine learning and generative AI.

About the Role

We're looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring a premium experience for our clients by understanding their business objectives and key performance indicators (KPIs). You will act as a trusted adviser, advocating client needs back to Clerk.io's internal teams.

  • Ensure customer satisfaction by delivering against client objectives.
  • Act as a liaison between clients and internal teams.
  • Identify new revenue opportunities and implement strategies to maximize growth.
  • Monitor and improve key customer success metrics, including QBR, pipeline generation, churn, and NPS.


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