IT Support Specialist

3 days ago


Århus, Århus Kommune, Denmark Lead Famly Full time

A dynamic role has become available at Lead Famly for a highly skilled IT Coordinator to join our team in Copenhagen.

The successful candidate will have the opportunity to work in a fast-paced international environment, providing support for internal operations and ensuring the smooth functioning of our IT systems. This is an excellent chance for a technically skilled individual with excellent interpersonal skills to take on new challenges and grow professionally.

As an IT Coordinator at Lead Famly, you will be responsible for troubleshooting technical issues, providing timely feedback, and supporting the roll-out of new applications. You will perform both technical and administrative tasks to ensure functionality and efficiency across our global offices.

Main Responsibilities:

  • Support with Helpdesk ticketing operations
  • Manage incidents and service requests
  • Update technical FAQs, guidelines, and policies
  • Troubleshoot devices, offer support for SaaS systems, and help enroll our SSO system
  • Evaluate and procure hardware equipment and software tools across our global offices
  • Maintain control over all assets across our global offices
  • Document IT processes through SOPs and communicate them across the company
  • Be involved in IT-related on- and off-boarding of employees

Requirements:

  • Bachelor's or Master's degree in IT, IT Security, Computer Science, or a related field (not required but preferred)
  • Superb customer service skills
  • Ability to troubleshoot and repair issues
  • Knowledge of IT systems and applications
  • Experience in network management and help desk support (a plus)
  • Comfort in communicating with internal and external stakeholders
  • Curiosity and eagerness to learn
  • Fluent English language skills (written and spoken), Danish will be a plus

What We Offer:

  • Competitive salary: €42,000 per year
  • Flexible working hours: minimum 25 hours/week
  • Dynamic team and work environment where you can be creative and make things happen
  • A high degree of autonomy within a fun, energetic, result-driven international team culture
  • A culture of inclusion where all our employees feel valued and respected
  • A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement


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