Global Payment System Customer Support Specialist

2 weeks ago


Århus, Århus Kommune, Denmark Cross Border Talents Full time
Project Overview:

Our company, Cross Border Talents, is seeking a highly motivated and customer-focused individual to join our team as a Payments Specialist. This role is a fantastic opportunity to work with a global payment and money transfer system, providing exceptional support to our clients.

Location:

Athens, Greece (Remote, Work from Home)

Relocation Package:

  • Two weeks of hotel accommodation
  • Flight ticket within the EU
  • Airport pickup and real estate agency fee
Compensation:
  • Base Salary: €1,300 monthly (paid over 14 months)
  • Performance Bonus: Up to €150 monthly
Working Schedule:
  • Monday to Friday, 9:00 AM - 6:00 PM
  • 40 hours/week (8 hours/day, 5 days/week)
About the Role:

As a Payments Specialist, you will be the primary point of contact for clients using our global payment and money transfer system. Your key responsibilities will include handling customer inquiries, troubleshooting payment and transfer issues, and ensuring a seamless experience for users.

Key Responsibilities:
  • Handle customer inquiries and provide effective solutions via phone, email, and chat
  • Assist users in troubleshooting payment and transfer issues
  • Provide timely and accurate responses to customer queries
  • Follow communication guidelines to ensure clear, effective customer interactions
  • Collaborate with the team to improve service quality
Requirements:
  • Fluent in Danish (written and spoken)
  • B2 proficiency in English
  • Eligibility to work in Greece with one of the following:
  • EU citizenship
  • Full-purpose & Specific-purpose work permit card
  • Certificate of Protection (refugees)
Benefits:
  • Comprehensive training: 4 weeks to equip you with the skills needed for success
  • Remote work flexibility from your home in Athens
  • Friendly and supportive work environment
  • Healthcare benefits and numerous other discounts
  • Professional growth and development opportunities
  • Special events and community and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity
Hiring Process:
  1. Application Review
  2. Language Proficiency Online Tests
  3. Client Interview


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