Global HVACR Technical Support Director

2 months ago


Århus, Århus Kommune, Denmark Johnson Controls, Inc. Full time

Oversee Technical Support for HVACR in Europe

This role will lead a team of product specialists, including office-based personnel as well as technicians who travel to our end customer sites. You will oversee the existing team based in Aarhus and expand your role to support the HVACR business throughout Europe, becoming part of the Global HVACR PTS organization. This will provide more consistent service and support to our global field organization.

Main Responsibilities

  • Develop the vision and long-range planning for the Technical Support teams to align with the strategies and action plans of HVACR and the global field organization.
  • Deploy and administer global processes to improve field quality and reliability, manage the warranty process, and provide customer feedback.
  • Collaborate with the regional field organization to assess and develop their capabilities.
  • Lead other functional organizations in pursuit of product quality and warranty initiatives.
  • Drive product reliability through the Continuous Improvement Process for both existing and new products.

Team Leadership

  • Manage, directly or indirectly, teams of employees regionally dedicated to Technical Support for the HVACR business.
  • Leverage and collaborate with the wider global PTS organization to achieve higher customer satisfaction while managing JCI risk.
  • Deploy, implement, monitor, and communicate processes, strategies, and standards to Technical Support teams to ensure global integration.

Requirements

  • Bachelor's degree in mechanical engineering or a related engineering field.
  • 10 years of relevant experience in the HVACR industry.
  • Fluency in Danish and English.
  • Travel requirement of 10 to 25%.

Johnson Controls, Inc. is a global organization spanning 2,000 locations and employing more than 105,000 people worldwide. We are dedicated to creating a world that is safe, comfortable, and sustainable through innovative, intelligent, and integrated building solutions, technologies, and infrastructure.



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