Dun & Bradstreet Solutions Expert

16 hours ago


Gladsaxe, Gladsaxe Municipality, Denmark Dun & bradstreet Full time

We are building our Northern European Customer Success team and now recruiting more talented team members. This is an exciting opportunity to join a future-ready company that values innovation and collaboration.

As a Customer Success Manager, you will play a critical role in delivering exceptional service to our largest clients in Denmark. Key responsibilities include:

  • Accountable for assigned client's overall success with D&B: driving adoption & value realisation activities, growth of D&B footprint, client satisfaction and supporting renewals.
  • Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
  • Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
  • Independently network and own service relationship with your customer community via face-to-face meetings to build intelligence on technology infrastructure, strategic objectives and further D&B partnership.
  • Design meaningful metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
  • Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
  • Actively contribute to strategic account planning by sharing intelligence from service relationship with sales peers.
  • Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
  • Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/trends, peer best practices and how best to utilize D&B Solutions.
  • Work within an account team matrix and lead senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
  • Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation/get well plan.


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