Enterprise Support Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time
Job Overview

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS Support interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.

This role provides an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. You will help craft and execute strategies to drive our customers' adoption and use of AWS services.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • 3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experience.
  • Preferred Fluency in English & Danish.


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