Enterprise Support Expert
3 days ago
We are seeking an Enterprise Support Expert to join our team at Amazon Web Services (AWS). As a trusted advisor and cloud operations architect, you will craft and execute strategies to drive customer adoption and use of AWS services. Your primary focus will be on ensuring our customers' AWS environments remain operationally healthy while reducing cost and complexity.
This is an exciting opportunity to join a team that values diverse experiences and provides a culture of inclusion and career growth opportunities. You will have the chance to develop trusting relationships with customers, understand their business needs and technical challenges, and drive technical discussions regarding incidents, trade-offs, and risk management.
Responsibilities:
- Provide technical guidance and advocate for customers.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to drive customer success.
- Identify opportunities for customers to gain additional value from AWS and provide detailed reviews of service events and metrics.
Benefits:
- Opportunity to work with a leading cloud provider and contribute to the growth of our customers' businesses.
- Collaborative and dynamic work environment that values diversity and inclusion.
- Career growth opportunities through mentorship and training programs.
- Flexible work arrangements that promote work-life balance.
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