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Technical Operations Specialist
2 weeks ago
Improve Incident Response and Process Efficiency
We are looking for a skilled Technical Incident Manager to join our Operations team at Dalux. In this role, you will coordinate and lead the incident response process, drive post-mortems, and collaborate with internal parties to set direction for future goals within incident management.
You will be responsible for developing and maintaining the incident management process, communicating with stakeholders during and after incidents, and driving continuous improvements. This is an excellent opportunity to work with a talented team and contribute to high-quality software development.
Key Responsibilities:
- Coordinate and lead the incident response process
- Develop and maintain the incident management process
- Communicate with stakeholders during and after incidents
- Drive continuous improvements
Requirements:
- IT background and prior experience with incident management
- Strong facilitation, planning, and communication skills
- Excellent stakeholder management experience
Benefits:
As a Daluxian, you can expect a collaborative and dynamic work environment, opportunities for professional development and fun, and a chance to work on cutting-edge technology.
