Technical Support Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Rsgroup Full time
Technical Support Specialist

At RS Group, we're looking for a talented Technical Support Specialist to join our team. As a key member of our Customer Services function, you'll play a vital role in providing exceptional technical guidance and support to our customers.

This is a hybrid position that involves working from our office in Copenhagen and also remotely. You'll be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat.

You'll build strong relationships with suppliers, the RS Pro team, and product managers in the UK, ensuring you stay informed and well-equipped to support both customers and colleagues.

As a Technical Support Specialist, you'll help drive the growth of RS Pro by sharing your expertise with the technical and sales teams. Your impact will extend beyond customer support – you'll also play a crucial role in training RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities.

We're committed to offering a package that not only supports you today but also invests in your tomorrow. If you're passionate about technology, problem-solving, and customer success, we'd love to hear from you.

Key Responsibilities:

  • Provide expert technical guidance and support to customers through telephone, email, and live chat
  • Build strong relationships with suppliers, the RS Pro team, and product managers in the UK
  • Help drive the growth of RS Pro by sharing expertise with the technical and sales teams
  • Contribute to the training of RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities


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