Front Office Lead

1 week ago


Copenhagen, Copenhagen, Denmark 1 Hotels Full time

At 1 Hotels, we believe in creating unforgettable experiences for our guests. As the Front Office Manager, you will play a key role in ensuring that every guest has an exceptional arrival and departure experience.

Your responsibilities will include:

  • Setting service standards and training the front-of-house team.
  • Supervising and coaching Front Office Agents, Concierge, Bell, and Guest Relations.
  • Handling guest complaints and requests promptly and professionally.
  • Writing performance reviews and providing corrective feedback.
  • Managing department meetings, labor, and payroll reports.

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