Guest Relations Officer

2 days ago


Copenhagen, Copenhagen, Denmark Royal Caribbean Group Full time
Job Description

The Guest Relations Officer is a key liaison between the guest and all Hotel and Marine Departments. This role requires outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.

This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the personalized interaction, and the orderliness, emergency preparedness, and efficacy of the Front Desk Operations, back and front of house.

  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house.
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content, and guest and crew interaction behavioral analysis.
  • Readily communicates inventory, program access, and maintenance requirements by taking full stewardship of work areas and tools.


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