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BTP Customer Success Innovation Manager, Copenhagen
2 weeks ago
About SAP BTP Customer Success
SAP BTP Customer Success is dedicated to helping customers succeed with SAP Business Technology Platform. We believe in empowering businesses to reach their full potential by providing innovative solutions that drive growth and success.
Job Summary:
The BTP Customer Success Partner Advisor will be responsible for partnering with customers to drive SAP BTP adoption and consumption across EMEA. This position requires a strong understanding of digital transformation, technical architectures, and customer success principles.
Main Responsibilities:
- Partner with customers to increase consumption of SAP BTP services and coordinate activities with the Account Team.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, aligned with SAP strategy and roadmap.
- Be a voice of the customer to internal SAP stakeholders.
- Work with various teams, including Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, and Partners.
Requirements:
- 3-4 years of experience in the IT industry, with backgrounds in software engineering, solution management, project/product management, implementation, pre-sales, technical customer engagement, customer success, proactive support services, and consulting.
- Deep understanding of one or more areas of the SAP BTP portfolio, including extension and integration suite, cloud databases, data management, analytics cloud solutions.
- Foundational knowledge of public cloud platforms and providers, with certifications in enterprise architecture a plus.
- Great communication and presentation skills, with familiarity with design thinking methodology a plus.
- Able to navigate complex organizational dynamics within SAP and externally with customers and partners.
- Continuous learner, able to adapt to unique business and cultural practices of each region/country.
- Customer-focused mindset, with a passion for learning new technologies and problem-solving.
