Customer Success Associate
4 days ago
Driversnote ApS is a product-led and profitable SaaS company based in Copenhagen. Our mission is to simplify mileage documentation for our customers, helping them save time and money. We are looking for a skilled professional to join our team as a Customer Success Associate.
About the Role- This role involves providing exceptional customer support via email, phone, and video calls.
- You will be responsible for onboarding new B2B clients, guiding them through our platform, and ensuring a smooth start.
- The ideal candidate should have native level German skills and professional level English skills.
- Prior experience in customer support or customer success is essential, with a focus on B2B SaaS or IT.
- Deliver outstanding customer experiences by resolving issues efficiently and effectively.
- Develop and maintain strong relationships with clients to ensure their continued satisfaction.
- Collaborate with cross-functional teams to drive business growth and improve processes.
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