Customer Experience Specialist
1 month ago
We're seeking a dedicated and enthusiastic Customer Experience Consultant to join our part-time team. As a key point of contact for our customers, you'll address their questions and provide support on the Planday platform.
Key Responsibilities:- Engage with customers via telephone, online chat, and email to provide timely and effective support.
- Assist customers with using Planday, offering best practices for scheduling and administration.
- Analyze and troubleshoot issues before escalating to our second line of technical support.
- Serve as a link between customers and our product/engineering team.
- Proactively identify and implement the best solutions for our customers and team.
- Fluent in English and Swedish (additional languages are a plus).
- Comfortable working with technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation.
- On top of your annual base salary, you are offered to be part of an Employee Share Plan.
- Growth and progression opportunities – we want you to grow with us.
- Flexible remote work.
- Strong social culture with lots of team and company activities.
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe.
- Healthy work-life balance and autonomous approach to work.
We trust in you and your abilities. Our offices are not just workplaces (although they are pretty nice and well-located, we have to say). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
We firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
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