Customer Experience Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Maersk Full time

About Maersk

Maersk is a global leader in the shipping and logistics industry, moving 20% of global trade every day. We value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.

Job Summary

We're seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Manage customer relationships and provide support through various channels, including phone, email, and in-person interactions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and implement customer-centric solutions to meet the evolving needs of our clients.
  • Provide coaching and training to junior team members to ensure they have the skills and knowledge needed to succeed in their roles.
  • Stay up-to-date with industry trends and best practices to continuously improve our customer experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer-facing roles, with a focus on delivering exceptional customer service and support.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Ability to adapt to changing priorities and deadlines, with a strong focus on time management and organization.

What We Offer

Maersk is committed to creating a workplace that's inclusive, diverse, and supportive of our employees' well-being. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative team, we encourage you to apply.



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