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Customer Experience Specialist

2 months ago

Copenhagen, Copenhagen, Denmark Maersk Full time
Job Title: Customer Experience Agent

Maersk is seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for owning and managing the customer experience of small/mid-sized customers.

Key Responsibilities:
  • Provide exceptional customer service to ensure high levels of customer satisfaction.
  • Be the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with Global Service Centers to ensure accurate and timely delivery of customer requests.
  • Collaborate with other stakeholders to coordinate solutions and improve customer experience.
  • Participate in project implementation and contribute to the development of customer service performance improvement plans.
Requirements:
  • 1-3 years of experience in a relevant industry, or fresh graduates with internship experience.
  • Excellent English communication skills.
  • Customer-oriented and result-driven with strong analysis and problem-solving skills.
  • Able to multitask and adapt to a fast-paced environment under pressure.
  • High sense of urgency and teamwork spirit.
About Maersk:

Maersk is committed to a diverse and inclusive workplace, and we welcome applicants from diverse backgrounds. We are an equal opportunities employer and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.