Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Agent to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Provide timely and effective resolution to customer inquiries and issues via phone, email, and other communication channels.
- Work closely with internal stakeholders to ensure seamless coordination and timely resolution of customer requests.
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Collaborate with the customer service team to identify areas for improvement and implement process enhancements.
- Meet or exceed customer satisfaction targets and key performance indicators.
- 1-3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- High level of integrity and professionalism.
Maersk is committed to providing a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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