SCM Customer Service Representative

3 weeks ago


Copenhagen, Copenhagen, Denmark Maersk Full time

Key Responsibilities:

  • Deliver a best-in-class Customer Service experience.
  • Respond to all enquiries in a timely and accurate manner.
  • Ensure smooth execution of the end-to-end shipments.
  • Exception Management & Resolutions.
  • Regularly review and update SOP/IOPs.
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
  • Take ownership of the customer issues and solve in an urgent and responsible manner.
  • Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
  • Focuses on high-quality data to set a high standard for all the assignments managed.

We are looking for:

  • Result orientation mindset.
  • Problem-solving skills
  • Positive, proactive, and persistent.
  • Responsible and organized.
  • Sense of urgency.
  • Ability to work under pressure keeping quality focus.
  • Stakeholder management and communication-skills.


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