SCM Customer Service Representative
3 weeks ago
Key Responsibilities:
- Deliver a best-in-class Customer Service experience.
- Respond to all enquiries in a timely and accurate manner.
- Ensure smooth execution of the end-to-end shipments.
- Exception Management & Resolutions.
- Regularly review and update SOP/IOPs.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Take ownership of the customer issues and solve in an urgent and responsible manner.
- Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
- Focuses on high-quality data to set a high standard for all the assignments managed.
We are looking for:
- Result orientation mindset.
- Problem-solving skills
- Positive, proactive, and persistent.
- Responsible and organized.
- Sense of urgency.
- Ability to work under pressure keeping quality focus.
- Stakeholder management and communication-skills.
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