Customer Service Operations Manager

5 days ago


Århus, Århus Kommune, Denmark Tetra Pak Full time
Join Our Team

We are looking for a skilled Service Engineer to join our team dedicated to excellence in customer service.

This is an exciting opportunity to work with a leading food processing equipment manufacturer, committed to making food safe and available everywhere.

Main Responsibilities:
  • Deliver High-Quality Support: Provide technical assistance to customers, resolving issues and maintaining equipment reliability.
  • Conduct Regular Maintenance: Perform scheduled maintenance on mechanical and electrical equipment to prevent downtime and optimize performance.
  • Troubleshoot Technical Issues: Identify and resolve technical problems with processing equipment, using expertise in PLCs and machinery control systems.
  • Communicate Effectively: Develop and maintain strong relationships with customers, stakeholders, and internal teams through clear and effective communication.
Requirements:
  • Technical Expertise: Minimum 3-5 years of experience in a technical environment, preferably as a Service Technician, with knowledge of food processing equipment and process control systems.
  • Languages: Fluency in Danish and excellent English skills, both verbal and written.
  • Travel Requirements: Willingness to travel 80-90% of working time, with frequent overnight assignments.
  • Education: Relevant education or equivalent experience in a related field.


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