Nordic Customer Success Manager
3 days ago
About the Position
We are looking for a highly skilled Danish speaking Ecommerce Specialist to join our Customer Success team in Copenhagen, Denmark. As a key member of our Nordic team, you will be responsible for ensuring existing customers achieve success with our solutions.
Responsibilities and Expectations
- Deliver promised services to our customers, including coordination across teams.
- Analyze customer shops to discover possible optimizations and form clear requirements for our tech support team.
- Work closely with the Nordic team to ensure customers understand the positive results generated by our solution.
Requirements
- Previous e-Commerce manager experience is a plus.
- Experience in a previous Customer Success Management role within Ecommerce is valuable.
- You have basic Internet/Web knowledge and familiarity with Google Analytics is a plus.
- You enjoy talking to people and are committed to ensuring your customers' success.
- You can work in a structured manner with a variety of tasks.
- You are self-driven, proactive, ambitious, and understand the importance of a strong team.
- You are fluent in Danish and English – both spoken and written.
- Knowledge of other Nordic languages is a plus.
- You have experience in servicing customers over the phone.
- You possess commercial awareness and can recommend further services to our existing customers.
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