Customer Success Manager
1 day ago
Reform Copenhagen, Capital Region of Denmark, Denmark
Customer Success Manager3 days ago Be among the first 25 applicants
Bliv en del af Reforms Customer Success Team
Brænder du for at skabe enestående kundeoplevelser, og har du et skarpt servicegen? Er du god til at holde overblikket og trives i en international virksomhed med stærke designrødder? Så er det dig, vi leder efter
Om stillingen
Som en del af Reforms Customer Success Team får du en vigtig rolle i at sikre, at vores kunder - både i Danmark og internationalt - får den bedste oplevelse, fra de første spørgsmål til den færdige montering.
Du vil være bindeled mellem vores kunder og leverandører, håndtere logistik og leveringer samt rådgive kunder om montering og installation af vores produkter. Kort sagt bliver du en nøglespiller i at sikre, at vores kunders drømmeprojekter bliver til virkelighed
Dine primære opgaver:
Kommunikation med kunder - skriftligt og mundtligt, både på dansk og engelsk (tysk er en fordel)
Håndtering af kundehenvendelser og reklamationer - via telefon og e-mail
Koordinering af leveringer - samarbejde med fragtfirmaer og kunder
Rådgivning om montage og installation af vores designkøkkener
Sikre smidig planlægning og administration af produktionsplaner og ordrer
Om Reform
Hos Reform samarbejder vi med nogle af verdens mest anerkendte arkitekter og designere for at skabe moderne, innovative og æstetiske køkkener . Vi opererer internationalt med showrooms i Danmark, Tyskland og USA og blev i 2023 certificeret som B Corp - et kvalitetsstempel for virksomheder, der arbejder bæredygtigt og ansvarligt.
Vores mål er at gøre købsprocessen inspirerende, nem og personlig, så vores kunder får en oplevelse, der matcher vores produkter. Vi arbejder ud fra en stærk kultur, hvor mangfoldighed og inklusion er en naturlig del af hverdagen - hos os er alle velkomne, uanset baggrund.
Hvem er du?
Du er en serviceorienteret problemknuser , der arbejder struktureret og proaktivt i en travl hverdag. Du er stærk til at kommunikere med kunder og kolleger og trives i et internationalt arbejdsmiljø, hvor samarbejde på tværs af afdelinger er nøglen til succes.
Vi forestiller os, at du:
- Har erfaring med kundeservice og administration , gerne fra køkken-, design- eller snedkerbranchen
- Taler og skriver flydende dansk og engelsk - tysk er en stor fordel
- Er struktureret og detaljeorienteret , men samtidig kan tænke kreativt og løsningsorienteret
- Trives i en rolle, hvor du har mange bolde i luften og evner at skabe overblik
Vi tilbyder
- En central rolle i en international virksomhed i vækst
- Et åbent, motiveret og inkluderende arbejdsmiljø
- Fleksibilitet og frihed til at tage ansvar og bidrage med egne idéer
- Medarbejderrabat på Reforms produkter
- Bonusordning baseret på dine og teamets resultater
Din arbejdsplads vil være på vores hovedkontor i København Ø , og du vil referere til vores Head of Customer Success .
Er du vores nye Customer Success-medarbejder?
Send din ansøgning hurtigst muligt Har du spørgsmål, er du velkommen til at kontakte Maia Eikeland, Head of Customer Success, på 32747777.
Vi glæder os til at høre fra dig
- Entry level
- Full-time
- Other
- Industries
- Furniture and Home Furnishings Manufacturing
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