Customer Success Manager

1 day ago


Copenhagen, Copenhagen, Denmark Reform Full time

Reform Copenhagen, Capital Region of Denmark, Denmark

Customer Success Manager

3 days ago Be among the first 25 applicants

Bliv en del af Reforms Customer Success Team

Brænder du for at skabe enestående kundeoplevelser, og har du et skarpt servicegen? Er du god til at holde overblikket og trives i en international virksomhed med stærke designrødder? Så er det dig, vi leder efter

Om stillingen

Som en del af Reforms Customer Success Team får du en vigtig rolle i at sikre, at vores kunder - både i Danmark og internationalt - får den bedste oplevelse, fra de første spørgsmål til den færdige montering.

Du vil være bindeled mellem vores kunder og leverandører, håndtere logistik og leveringer samt rådgive kunder om montering og installation af vores produkter. Kort sagt bliver du en nøglespiller i at sikre, at vores kunders drømmeprojekter bliver til virkelighed

Dine primære opgaver:

Kommunikation med kunder - skriftligt og mundtligt, både på dansk og engelsk (tysk er en fordel)

Håndtering af kundehenvendelser og reklamationer - via telefon og e-mail

Koordinering af leveringer - samarbejde med fragtfirmaer og kunder

Rådgivning om montage og installation af vores designkøkkener

Sikre smidig planlægning og administration af produktionsplaner og ordrer

Om Reform

Hos Reform samarbejder vi med nogle af verdens mest anerkendte arkitekter og designere for at skabe moderne, innovative og æstetiske køkkener . Vi opererer internationalt med showrooms i Danmark, Tyskland og USA og blev i 2023 certificeret som B Corp - et kvalitetsstempel for virksomheder, der arbejder bæredygtigt og ansvarligt.

Vores mål er at gøre købsprocessen inspirerende, nem og personlig, så vores kunder får en oplevelse, der matcher vores produkter. Vi arbejder ud fra en stærk kultur, hvor mangfoldighed og inklusion er en naturlig del af hverdagen - hos os er alle velkomne, uanset baggrund.

Hvem er du?

Du er en serviceorienteret problemknuser , der arbejder struktureret og proaktivt i en travl hverdag. Du er stærk til at kommunikere med kunder og kolleger og trives i et internationalt arbejdsmiljø, hvor samarbejde på tværs af afdelinger er nøglen til succes.

Vi forestiller os, at du:

- Har erfaring med kundeservice og administration , gerne fra køkken-, design- eller snedkerbranchen

- Taler og skriver flydende dansk og engelsk - tysk er en stor fordel

- Er struktureret og detaljeorienteret , men samtidig kan tænke kreativt og løsningsorienteret

- Trives i en rolle, hvor du har mange bolde i luften og evner at skabe overblik

Vi tilbyder

  • En central rolle i en international virksomhed i vækst
  • Et åbent, motiveret og inkluderende arbejdsmiljø
  • Fleksibilitet og frihed til at tage ansvar og bidrage med egne idéer
  • Medarbejderrabat på Reforms produkter
  • Bonusordning baseret på dine og teamets resultater

Din arbejdsplads vil være på vores hovedkontor i København Ø , og du vil referere til vores Head of Customer Success .

Er du vores nye Customer Success-medarbejder?

Send din ansøgning hurtigst muligt Har du spørgsmål, er du velkommen til at kontakte Maia Eikeland, Head of Customer Success, på 32747777.

Vi glæder os til at høre fra dig

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Furniture and Home Furnishings Manufacturing
#J-18808-Ljbffr

  • Copenhagen, Copenhagen, Denmark Contractbook Full time

    Introduction As a Customer Success Manager at Contractbook, your primary focus will be onboarding new customers and ensuring they achieve value quickly. You'll be working with a diverse range of customers, primarily SMBs, guiding them through onboarding, ensuring smooth adoption and renewal. This is an opportunity to apply technical expertise, streamline...


  • Copenhagen, Copenhagen, Denmark Corpay Full time

    remember your preferences (such as language);monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;store essential information to allow you to register and/or login to our site;allow you to share any of our website's pages...


  • Copenhagen, Copenhagen, Denmark Clerk Full time

    Clerk.io Copenhagen, Capital Region of Denmark, Denmark Customer Success Manager Clerk.io is shaping the next big e-commerce revolution by delivering tech that helps businesses bring the right products to the right customers thanks to machine learning and generative AI. If you value working from anywhere, approaching your day-to-day work as you best see...


  • Copenhagen, Copenhagen, Denmark streamways GmbH Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from streamways GmbH Are you customer-focused, a great communicator, and passionate about helping people succeed with innovative software? Then become part of our dynamic team at streamways About us streamways is a fast-growing tech startup revolutionizing the...


  • Copenhagen, Copenhagen, Denmark SameSystem is PLC Full time

    Are you ready to lead, inspire, and drive success for some of Europe's largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We're looking for a dynamic Enterprise Customer Success Manager who thrives on...


  • Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full time

    About the RoleAs a Customer Success Manager, you will play a pivotal role in ensuring the retention of our small business customers. You will act as a Trusted Advisor, advocating for their needs and driving growth within your portfolio.Your ResponsibilitiesMaintain and secure renewal rates of clients from the Benelux markets.Manage and administer a portfolio...


  • Copenhagen, Copenhagen, Denmark Contractbook Full time

    Introduction As a Junior Customer Success Manager at Contractbook, your primary focus will be onboarding new customers and ensuring they achieve value quickly. You'll be working with a diverse range of customers, primarily SMBs, guiding them through onboarding, ensuring smooth adoption and renewal. This is an opportunity to apply technical expertise,...


  • Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

    About the PositionWe are looking for a highly skilled Danish speaking Ecommerce Specialist to join our Customer Success team in Copenhagen, Denmark. As a key member of our Nordic team, you will be responsible for ensuring existing customers achieve success with our solutions.Responsibilities and ExpectationsDeliver promised services to our customers,...


  • Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...


  • Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

    Er du passioneret for at opbygge stærke kunderelationer og sikre, at vores sundhedsordninger opfylder kundernes behov?Har du en skarp forretningsforståelse og en evne til at løse problemer proaktivt?Så er du måske vores nye Customer Success Manager.Som Customer Success Manager i enheden Business Support vil du spille en central rolle i at opretholde og...


  • Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

    Er du passioneret for at opbygge stærke kunderelationer og sikre, at vores sundhedsordninger opfylder kundernes behov?Har du en skarp forretningsforståelse og en evne til at løse problemer proaktivt?Så er du måske vores nye Customer Success Manager. Som Customer Success Manager i enheden Business Support vil du spille en central rolle i at opretholde og...


  • Copenhagen, Copenhagen, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

    Danish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...


  • Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    SAP Danmark is a global leader in enterprise software, dedicated to helping businesses run better. As a Sales Account Executive, you will be part of our Customer Success Board Area, empowering customers to achieve their full potential by understanding their strategy and unique business goals.Key responsibilities include prospecting, qualifying, selling, and...


  • Copenhagen, Copenhagen, Denmark SameSystem is PLC Full time

    At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We're looking for a talented leader to drive performance and growth within our Customer Success Department.About the Job DescriptionThis is a unique opportunity to lead a small agile team of...


  • Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    We are seeking a highly skilled and motivated individual to join our team as a Business Development Manager. As a Business Development Manager, you will be responsible for driving business growth by identifying new opportunities, developing relationships with key decision-makers, and negotiating deals.The ideal candidate will have 2-5 years of work...


  • Copenhagen, Copenhagen, Denmark Conference Manager Full time

    Join our team at Conference Manager, a leading provider of registration and event management solutions in ScandinaviaWe are looking for a highly motivated Sales Development Representative to join our team in Denmark.Your role will be to:Contact and engage with potential customers via phone, email, and social media.Identify and navigate gatekeepers to reach...


  • Copenhagen, Copenhagen, Denmark Burst Full time

    Customer Success Manager hos Burst – Bliv en del af Danmarks hurtigst voksende influencer-platform Lokation: København (mulighed for hybrid) Ansøgningsfrist: Løbende Vil du hjælpe brands med at få succes med influencer marketing? Er du passioneret omkring influencer marketing, data-drevet vækst og stærke kunderelationer? Vil du være en del af en...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Vær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform til at hjælpe...


  • Copenhagen, Copenhagen, Denmark Contractbook Full time

    Job DescriptionWe are looking for a skilled Customer Success Strategist to join our team at Contractbook. As a key member of our customer success department, you will be responsible for onboarding new customers and ensuring they achieve value quickly.Your primary focus will be to streamline onboarding processes, utilising a scalable one-to-many approach to...