Customer Support Team Lead

4 weeks ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Job Title: Support and Services Supervisor

Job Summary:

We are seeking an experienced Support and Services Supervisor to join our team in Bangalore, India. The successful candidate will be responsible for delivering operational plans, setting day-to-day team objectives, and resolving day-to-day issues/escalation points.

Key Responsibilities:

  • Set tone and direction for a team
  • Develop and maintain a technically strong and motivated team to support all regional and global goals and objectives
  • Manage the day-to-day activities of their team
  • Ensure that staffing levels and scheduling is appropriate for meeting department service level goals
  • Work as a team to deliver exceptional Customer Experiences in each support interaction
  • Develop strong relationships with customers and create Jabra brand awareness
  • Work with other regions to seek assistance and provide help to other regions when needed
  • Work with regional aftermarket services sites on warranty concerns
  • Conduct specialty projects and perform other related duties as assigned by Support Manager
  • Coordinate departmental activities with other departments to ensure organizational effectiveness and ensure customer satisfaction
  • Create and deliver department Monthly Business Review to select Support and Services Departments and applicable HQ functions
  • Ensure that all employee performance reviews are created and delivered on time
  • Actively participate in customer escalations when needed to ensure a positive outcome
  • Ensure proper escalation process is followed
  • Work with Manager and applicable Support and Services departments to develop contact center processes and business practices that align with business strategy

Requirements:

  • Bachelor's in information technology or relevant diploma
  • 10+ years of customer service experience, ideally in the telecom or high-tech consumer electronics industries
  • 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center
  • Familiarity with Jabra products and hi-tech audio/video solutions is a plus
  • Experience using help desk software, various softphones, videoconference solutions and remote support tools
  • Experience with different brand cellphones, apps, and Bluetooth technology
  • Experienced and effective in conflict resolution and relationship management
  • Proficiency with Microsoft Office applications
  • Experience with CRM systems
  • Excellent communication skills – both verbal and written in English and Hindi

Personal Characteristics:

  • Excellent Communication Skills
  • Strong customer focus and ability to deliver phenomenal Jabra customer experiences
  • Ability to work with diverse customer types
  • Proven ability to communicate complex technical problems in a human tone and customer-friendly language
  • Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
  • Desire to continually learn, adapt and work in a fun, fast-paced environment
  • Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/longer term picture.

Location: Bangalore



  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    About the Role:We are seeking an exceptional Customer Support and Services Manager to join our team in Bangalore, India.The ideal candidate will have a strong background in customer service, with experience in managing teams and delivering operational plans. They will be responsible for setting day-to-day team objectives, resolving issues, and working...


  • Ballerup, Ballerup Kommune, Denmark Revvity Full time

    Key ResponsibilitiesAs a Customer Support Specialist at Revvity, you will positively impact the company's diagnostics sales by carrying out duties in a professional manner. Maintain high standards at all times by demonstrating the added value of customer support and acting as an ambassador for the Company.Key objectives include performing field service as...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Be a Part of Our Support TeamAre you ready to take on a new challenge?Jabra India is currently seeking an exceptional Team Leader to join our Support Team. As a Team Leader, you will play a crucial role in delivering results that make a significant contribution to our department and project delivery.Key Responsibilities:Deliver operational plans and set...


  • Ballerup, Ballerup Kommune, Denmark Revvity Full time

    As a Customer Support Specialist for Diagnostics, you will play a crucial role in driving the success of Revvity's Diagnostics sales by delivering exceptional customer support and maintaining high standards at all times. Your primary objective will be to demonstrate the added value of customer support, acting as an ambassador for the Company and positively...


  • Ballerup, Ballerup Kommune, Denmark Unique Human Capital AS Full time

    Seize the opportunity to lead a highly skilled team in the development of innovative antibody-based therapeutic products for the treatment of cancer and inflammatory/autoimmune diseases. As a critical member of our Downstream Process team, you will be responsible for the development and validation of downstream processes for monoclonal antibodies,...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    We are seeking a seasoned Team Lead to spearhead our AMS Sustainability Engineering team in Xiamen, China. This role presents an exciting opportunity to contribute to the development of innovative repair solutions and drive sustainability initiatives within the company.The ideal candidate will possess a strong technical background, preferably in engineering,...


  • Ballerup, Ballerup Kommune, Denmark KMD AS Full time

    About the Role:We are seeking a highly skilled and experienced Senior Customer Success Project Lead to join our consultancy team at KMD Services, within the Application Development & Modernization department. As a Senior Customer Success Project Lead, you will be responsible for advising and assisting clients with their challenges, from small advisory and...

  • Program Director

    3 weeks ago


    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Job Summary:Seeking an experienced Program Manager to lead the development, implementation, and maintenance of customer loyalty programs. The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to work collaboratively with cross-functional teams.About the Role:The Customer Loyalty Program...


  • Ballerup, Ballerup Kommune, Denmark ABB AS Full time

    About the RoleThis position plays a vital part in our sales team, focusing on bid management and sales operations. As a Bid Manager, you will support customers in improving efficiency, saving resources, and reducing emissions. This role is ideal for a communicative person with a customer-oriented approach and high level of personal responsibility.Key...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Job Title: Associate Customer Solutions SpecialistJob Summary:The Associate Customer Solutions Specialist plays a crucial role in ensuring customer satisfaction by investigating and resolving complaints related to our products. This position requires strong analytical and communication skills, as well as the ability to work independently and as part of a...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the RoleWe are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower our customers...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    About the RoleWe are seeking a highly skilled Product Manager to drive the success of our innovative hearing and audio solutions. As a Product Manager, you will be responsible for delivering market-leading products that improve the productivity and capability of our users and customers.Key Responsibilities• Own a Product Category: Take full ownership of a...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer-Focused DeliveryJabra India is seeking an exceptional Support Specialist to join our team. As part of the Product Support Team, the Support Specialist will deliver customer-focused product and technical support via phone, email, and click to chat. The ideal candidate will empower Jabra customers to maximize the use of our products through education...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer Support RoleWe're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:Providing Tier 2 technical support and solutions to customers.Educating...


  • Ballerup, Ballerup Kommune, Denmark EG AS Full time

    Om stillingenVil du være en del af et team, der hjælper kunder med at drifte, vedligeholde og udvikle deres ejendomsportefølje med vores markedsledende EG MainManager SaaS system?Hos EG MainManager søger vi en erfaren projektleder/IT konsulent til vores Customer Success team. Du vil være ansvarlig for at sikre, at vores FM-system leveres på en effektiv...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    About UsAt GN Audio, we're passionate about making life sound better. With over 150 years of experience, we've developed innovative solutions that transform lives through the power of sound.Salary and BenefitsWe offer a competitive salary range of $44,000 to $58,000 per year, depending on your location, experience, and skills. You'll also enjoy a benefits...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    As a Technical Support Specialist, you will play a vital role in resolving complex technical issues related to audio and video solutions. Your expertise will be crucial in consulting with the Tier 3 support team and escalating tickets when necessary.Key Responsibilities: Resolve technical issues escalated by Tier 1 Support Reproduce and resolve issues with...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Job Title: Support SpecialistWe're Jabra, a company that makes life sound better by developing intelligent sound solutions. We're looking for a Support Specialist to join our team.About the RoleThe Support Specialist will be responsible for delivering customer-focused technical support for our products via phone, email, and chat. This role requires strong...


  • Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Job Title: Team Lead, AMS Sustainability EngineeringXiamen, ChinaOpportunity to Work with High-Performing TeamsDo you thrive in an environment that values autonomy, ownership, and creativity?Jabra China is seeking a Team Lead, AMS Sustainability Engineer to join Global Repair Solutions in Xiamen, China.The primary responsibility for this position is to lead...


  • Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Key Responsibilities:You will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Skills:Resolve technical issues...