Technical Support Specialist
6 days ago
Customer Support Role
We're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:
- Providing Tier 2 technical support and solutions to customers.
- Educating customers on website tools and resources.
- Documenting customer contact information, requests, and support issues in our ticketing system.
- Demonstrating empathy, patience, and responsible judgment in every customer interaction.
Requirements
- Experience with video conferencing, including Zoom Rooms and Microsoft Teams Rooms.
- Experience with cellphones, apps, and Bluetooth technology.
- Effective conflict resolution and relationship management skills.
- Associate's or Bachelor's Degree preferred, or a combination of some college and relevant experience.
- Minimum 2 years proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries.
What We Offer
As a Technical Support Specialist at GN Audio/Jabra, you'll enjoy a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays. We're an Equal Opportunity Employer and welcome diverse candidates to join our team.
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