Senior Customer Success Project Lead
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Senior Customer Success Project Lead to join our consultancy team at KMD Services, within the Application Development & Modernization department. As a Senior Customer Success Project Lead, you will be responsible for advising and assisting clients with their challenges, from small advisory and pilot projects to large, long-term modernization and development projects.
Key Responsibilities:
- Active participation in sales and proposal work, including writing and proactive upselling
- Developing plans and selecting the right methods for project and delivery management
- Leading delivery projects, with responsibility for quality and financials
- Risk management and project reporting
- Stakeholder management and effective navigation and communication at C-level and steering committee levels
- Client advisory in methods and tools selection
- Review, feedback, and documentation
About You:
We are looking for a candidate who is ambitious, structured, methodical, persistent, and dedicated to their tasks and responsibilities. You should have strong empathy, be decisive with a solid impact, and understand the importance of building relationships and achieving results internally and externally through collaboration.
Professional Requirements:
- Extensive experience in external programs and project management
- Experience leading delivery teams, including external subcontractors
- Deep knowledge of relevant methods and tools
- Strong commercial mindset
- Ability to communicate difficult messages
- Risk and conflict management skills
- Analytical and data-driven approach
- Professional background in computer science/business administration or similar
- Minimum of 7 years in project management, including public sector experience
- Experience with Agile and SCRUM methodologies
- IPMA, Prince2, SAFe certified
- Fluent in Danish and English
About KMD:
KMD is Denmark's largest IT company, providing software and service solutions to the public sector, as well as selected segments in Scandinavia. With over 1,500 customers and a workforce of 2,800 employees, KMD is a subsidiary of NEC Corporation.
Benefits:
We offer a range of benefits, including access to large and challenging clients, collaboration with skilled and ambitious colleagues, a strong and active community, opportunities for focused personal and professional development, and flexible work options balanced with the value of physical presence with clients and colleagues.
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