Technical Support Specialist

4 weeks ago

Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Job Title: Support Specialist

We're Jabra, a company that makes life sound better by developing intelligent sound solutions. We're looking for a Support Specialist to join our team.

About the Role

The Support Specialist will be responsible for delivering customer-focused technical support for our products via phone, email, and chat. This role requires strong communication skills, empathy, and patience to ensure the best possible outcome for our customers.

Key Responsibilities
  1. Provide Tier 2 technical support and solutions to customers via phone calls, emails, and live chat.
  2. Educate customers on website tools and resources.
  3. Document all customer contact information, customer requests, and support issues in the ticketing system.
  4. Demonstrate empathy, patience, and responsible judgment with every customer to ensure the best and most appropriate outcome based on each situation.
  5. Work as a team to deliver exceptional Customer Experiences in each support interaction.
  6. Develop strong relationships with customers and create Jabra brand awareness.
  7. Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results.
  8. Make independent, customer-focused decisions over time while on a call for an efficient Customer Experience.
  9. Test and evaluate new products prior to release.
  10. Be open to changes and new approaches required by the company.
Requirements
  1. Experience with video conferencing, including Zoom Rooms and Microsoft Teams Rooms sought.
  2. Experience with cellphones, apps, and Bluetooth technology preferred.
  3. Experienced and effective in conflict resolution and relationship management.
  4. Associate's or Bachelor's Degree preferred, or a combination of some college and relevant experience.
  5. Minimum 2 years proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries.
  6. Experience supporting B2C customers within a high contact support center.
  7. Proficiency with Microsoft Office applications.
  8. Excellent communication skills – both verbal and written.
Skills and Knowledge
  1. Strong customer focus and ability to deliver phenomenal Jabra customer experiences.
  2. Ability to work with diverse customer types.
  3. Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
  4. Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.
  5. Desire to continually learn, adapt and work in a fun, fast-paced environment.
  6. Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the long-term picture.
Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $44,000.00 to $58,000.00. In addition, you may be eligible for a discretionary bonus (5% of annual salary) if you are an active employee as of fiscal year-end. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

Equal Opportunity Employer

GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 5,000 employees. GN Audio is an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

  • Technical Support Specialist

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer Support RoleWe're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:Providing Tier 2 technical support and solutions to customers.Educating...

  • Technical Support Specialist

    1 month ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the Role:We are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower Jabra...

  • Technical Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the RoleWe are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower our customers...

  • Audio Support Specialist

    6 days ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    About UsGN Group brings people closer through our innovative audio and video solutions. We empower individuals with hearing loss to overcome real-life challenges, improve communication for businesses, and provide exceptional experiences for gaming enthusiasts.Job Title: Audio Support Specialist - Technical ExpertSalary Range:We offer a competitive salary...

  • Jabra Support Specialist, Technical Escalations

    1 week ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Technical Escalation SpecialistYou will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team to resolve these issues, and escalating them to Tier 3 when necessary. While the issue is being resolved in Tier 2, you will be the primary point of contact for internal and external...

  • Jabra Technical Specialist

    5 days ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    GN Group is committed to bringing people closer through innovative audio, video, gaming solutions.We are seeking a highly skilled Jabra Technical Specialist to join our team in this exciting opportunity.The successful candidate will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team...

  • Jabra Support Specialist

    3 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled Technical Escalation Resolution Expert to join our team at GN Group. As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve...

  • Jabra Support Specialist

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Key Responsibilities:You will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Skills:Resolve technical issues...

  • Support Specialist for KMD Nexus

    1 month ago

    Ballerup, Ballerup Kommune, Denmark KMD AS Full time

    About the JobWe are seeking a highly skilled and motivated Support Specialist to join our team at KMD. As a Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their digital solutions are running smoothly and efficiently.Key ResponsibilitiesProvide exceptional customer support via phone, email, and...

  • Jabra Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Responsibilities:Resolve...

  • Technical Application Specialist

    1 day ago

    Ballerup, Ballerup Kommune, Denmark Revvity Full time

    OverviewBioLegend, part of Revvity, is a world-renowned developer of cutting-edge antibodies and reagents for biomedical research.We are seeking an experienced Technical Application Specialist to join our team in the Nordics. The successful candidate will be responsible for building relationships with scientists within their defined territory, providing...

  • Support Specialist: Multilingual Expert

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Join Our Team as a Support SpecialistWe are seeking a highly skilled and multilingual Support Specialist to join our team at the GN Group. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers worldwide.Key Responsibilities:Provide friendly and solution-oriented communication to end...

  • Jabra Support Specialist

    3 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    As a Jabra Support Specialist, you will be responsible for resolving complex technical issues escalated from Tier 2 support. This role requires strong communication skills to own support ticket communication with internal and external stakeholders.Key Responsibilities:Take ownership and resolve technical issues escalated from Tier 2 SupportReproduce, and...

  • Senior Technical Solution Specialist

    7 hours ago

    Ballerup, Ballerup Kommune, Denmark Nets AS Full time

    About Nets A/SNets is a leading digital payment services company in the Nordics, providing innovative and secure solutions for businesses and consumers alike.Salary and BenefitsThe successful candidate will receive an attractive salary of approximately 90,000 - 110,000 EUR per annum, depending on experience, as well as a range of benefits including private...

  • Scientific Technical Specialist

    3 days ago

    Ballerup, Ballerup Kommune, Denmark Revvity Full time

    Unlock your career as a Scientific Technical Specialist in our Nordic Region team!About the RoleWe are seeking an experienced and highly motivated Scientific Technical Specialist to join our team in the Nordic Region. As a key member of our local sales team, you will be responsible for building strong relationships with customers and providing technical...

  • Audio and Video Support Specialist

    3 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Technical Escalation Resolution ExpertAs a Technical Escalation Resolution Expert at GN, you will be responsible for resolving complex technical issues escalated from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. You will own all communication with internal and external...

  • Application Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark Nets AS Full time

    Application Support Specialist Role OverviewThe eID Solutions business, a part of the Nets Nexi Group, is at the forefront of creating secure identity solutions and innovative services leveraging modern technology. Our state-of-the-art solutions empower private and public sectors to deliver fast, secure, and compliant digital services. We are the trusted...

  • Technical Innovation Specialist

    7 hours ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job DescriptionAt GN Group, we are committed to bringing people closer through innovative solutions. As a Technical Innovation Specialist, you will play a crucial role in enhancing our digital architecture and driving business growth.About UsWe are a leading provider of intelligent hearing, audio, video, and gaming solutions. Our mission is to deliver...

  • Application Support Specialist

    1 month ago

    Ballerup, Ballerup Kommune, Denmark Nets AS Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our 2nd level application support team for the eID (electronic identification) solution MitID. As a key member of our team, you will be responsible for delivering expert application support for microservices-based applications, collaborating with end-user support and...

  • Technical Audio and Video Specialist

    3 days ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Company OverviewAt the GN Group, we strive to bring people closer through our innovative solutions in hearing, audio, video, and gaming. Our mission is to empower individuals with hearing loss to overcome real-life challenges and improve communication for businesses.Job DescriptionWe are seeking an experienced Technical Audio and Video Specialist to join our...