Customer Experience Specialist

5 days ago


Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

We are Bridgestone America, Inc. and we are on a mission to move the world towards a sustainable future using data-driven mobility.

Our company develops high-value products and services for fleets, original equipment manufacturers, and governments that make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety, and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia, and Africa.

As a Customer Success Representative, you will be responsible for retention and expansion of our Webfleet customers. Your role involves delivering customer experience, adoption, churn, and revenue growth. You will own the complete customer life-cycle from onboarding to renewal of contracts.

You will work closely with Sales partner, Sales Support, Customer Support, Marketing, and Sales to raise customer loyalty, identify upsell opportunities, and ensure a great customer experience. Actively contributing to the improvement of internal processes and procedures is also essential.

  • Languages: Danish and Swedish speaker and professional business English. German is a plus
  • Excellent communication, presentation, problem-solving, and conflict resolution skills with a focus on translating business requirements into technological solutions
  • Business acumen/commercial understanding
  • Experience from a similar Customer Success or Account Management role and experience in sales
  • An analytical way of thinking and organizational talent
  • An emphatic listener and understand the wishes of our customers
  • Experience with SalesForce is an advantage


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