SCM Customer Experience Specialist
1 month ago
As a Customer Service Agent at Maersk, you will play a vital role in delivering exceptional customer experiences.
Key Responsibilities- Manage end-to-end shipment processes, ensuring compliance with company procedures and customer agreements.
- Own and resolve customer issues, engaging internal stakeholders to achieve best-in-class customer service.
- Act as the primary point of contact for key customers, ensuring smooth execution of logistics lifecycle processes.
- Deliver best-in-class customer service experiences.
- Respond to customer enquiries in a timely and accurate manner.
- Ensure smooth execution of end-to-end shipments.
- Manage exceptions and resolve customer issues in a timely and responsible manner.
- Regularly review and update Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs).
- Build strong relationships with customers, understanding their business needs, drivers, and desires.
- Take ownership of customer issues and resolve them in an urgent and responsible manner.
- Identify and execute upselling opportunities.
- Result-oriented mindset.
- Problem-solving skills.
- Positive, proactive, and persistent attitude.
- Responsible and organized approach.
- Sense of urgency.
- Ability to work under pressure while maintaining quality focus.
- Stakeholder management and communication skills.
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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