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Customer Experience Agent

4 weeks ago

Copenhagen, Copenhagen, Denmark Maersk Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Agent to join our team at Maersk. As a key member of our SCM team, you will be responsible for delivering exceptional customer service and ensuring smooth execution of end-to-end shipments.

Key Responsibilities
  • Deliver best-in-class customer service experience
  • Respond to all customer enquiries in a timely and accurate manner
  • Ensure smooth execution of end-to-end shipments
  • Manage customer issues and resolve them in an urgent and responsible manner
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires
  • Identify and execute upselling opportunities
Requirements
  • Result orientation mindset
  • Problem-solving skills
  • Positive, proactive, and persistent
  • Responsible and organized
  • Sense of urgency
  • Ability to work under pressure keeping quality focus
  • Stakeholder management and communication-skills
About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.